Customer Service Manager Freight Forwarding

PT Dexter Eurekatama (Dexter Cargo); Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A logistics company in East Jakarta is seeking an experienced Assistant Manager to lead sea freight operations. Responsibilities include supervising operations, managing a team of 20-30, and ensuring compliance with trade regulations. The ideal candidate has extensive experience in ocean freight operations, strong leadership skills, and excellent communication abilities. This position is crucial for improving efficiency and maintaining relationships with partners in the supply chain.

Qualifications

• Minimum of 7 years of experience in ocean freight operations.
• 3+ years at a managerial level.
• Proficient in export and import processes and documentation.

Responsibilities

• Supervise end-to-end ocean freight operations.
• Lead the Customer Service team for shipments.
• Maintain strong relationships with port authorities.

Skills

Team leadership

Ocean freight operations

Process improvement

Risk management

Customs knowledge

Excellent communication

Job description

Job Title & Company

Assistant Manager – Sea Freight Document & Traffic (Import – Export)

PT Mats Internasional Indonesia, East Jakarta, Jakarta, ID

Responsibilities

• Supervise end-to-end ocean freight operations (FCL, LCL, Import & Export)
• Lead the Customer Service team handling import and export ocean freight shipment
• Maintain strong relationships with port authorities, terminals, and trucking partners
• Ensure all operations comply with carrier requirements, trade regulations, customs rules, and internal SOP
• Identify process gaps and implement improvements to increase efficiency and customer satisfaction

Qualifications

• Min. 7 years in ocean freight operations (Export & Import)
• Min. 3 years of experience at managerial level
• Ability to lead a team of 20-30 personnel
• Proficient in export & import processes and documentation
• Knowledge of customs procedures and documentation (PPJK certificate is an advantage)
• Excellent communication, interpersonal, risk management, problem solving and organizational skills
• Execute managerial performance, process development, and omnichannel communication