Customer Service & Learning Development

PT AJAIB TTX Solusi (jakarta); Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading technology firm in Jakarta is looking for a Learning & Development Manager to oversee the CS Learning & Development Team. The role involves ensuring quality knowledge sources, optimizing the Knowledge Management System, and designing training modules. The ideal candidate holds a Bachelor's degree, has a strong grasp of Learning & Development frameworks, and possesses a collaborative, quality-driven attitude. Experience in the financial technology sector is a plus.

Qualifications

• Strong understanding of end-to-end Learning & Development Framework.
• Experience in the investment, financial technology, and banking industries is a plus.
• Experience in developing SOP, training, and Knowledge Management System optimization.

Responsibilities

• Develop the CS Learning & Development Team.
• Ensure all sources of knowledge are available with good quality.
• Optimize Knowledge Management System to support great quality service.
• Design, plan, and monitor training modules and activities.

Skills

Learning & Development Framework

Collaboration

Quality Improvement

Education

Bachelor Degree

Job description

Responsibilities

• Develop the CS Learning & Development Team
• Ensure all source of knowledges are available with good quality
• Optimize Knowledge Management System (KMS) to support great quality service
• Ensure all Standard Operating Procedures (SOPs) are in place
• Design, plan and monitor training module and activity to improve service quality
• Cross funtional collaboration to ensure CS readiness related to new feature, product or services (Product Team, Ops, etc)
• Monitor and evaluate the L&D team performance
• Provide comprehensive reports to the Performance Management Manager with determined periods

Requirements

• Minimum a Bachelor Degree from any majors
• Strong understanding of end-to-end Learning & Development Framework
• Experienced in investment, financial technology, and banking industry is a plus
• Experienced in develop SOP, Training and Knowledge Management System Optimization
• Strong sense of quality and process improvement
• Dynamic, agile and full-energy person, along with good can do attitude
• Able to works with cross-functional collaboration