Customer Service Hospitality - Malaysian Speaker

TP; gunung pasir jaya; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A customer service company in Bali is seeking professionals to handle incoming calls, chats, and emails. Candidates must have at least a Senior High School or D3 qualification, with a willingness to work in a shifting schedule. Strong communication skills in Malaysian are essential. The company welcomes fresh graduates and candidates with disabilities, promoting inclusivity in the workplace. Incentives and competitive salary are offered.

Benefits

Incentive

Salary UMR Plus

Holiday Payments

BPJS

Money Shifting

Qualifications

• Minimum Senior High School and D3 any Major.
• Experience Minimum 1 year for Senior High School graduate.
• Fresh Graduates are welcome for minimum D3.

Responsibilities

• Answer incoming calls, chats, and respond to emails.
• Handle customer inquiries by email and social media.
• Provide customers with product and service information.
• Identify and escalate priority issues.
• Document all call information according to procedures.
• Complete all call logs.
• Update customer profiles in the system.
• Conduct customer surveys.

Skills

Communicative

Malaysian Language (Active)

Education

Senior High School or D3 in any Major

Job description

Responsible

• Answering an Incoming Calls, Chats and Respond to Emails.
• Handle Customer Inquiries by Email and Social Media.
• Provide Customers about Product and Service Information.
• Identify and Escalate Priority Issues.
• Documenting All Call Information According to Standard Operating Procedures.
• Complete All Call Logs.
• Updating customers profile into computer.
• Conduct customer surveys to ascertain level of customer service.

Qualification

• Minimum Senior High School and D3 any Major.
• Experience Minimum 1 year (for Senior High School graduate)
• Fresh Graduate are Welcome (for minimum D3)
• Able to speak in Malaysian (Active).
• Communicative.
• Willing to work in Shifting Schedule including weekend and Public Holiday.
• Difable people are welcome (as long as can see. communicate by spoken, and typing on computer).

Benefits

• Incentive.
• Salary UMR Plus.
• Holiday Payments.
• BPJS.
• Money Shifting.