Customer Service (Export)

PT Sayap Biru Ekspres; Pondok Benda; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A logistics company based in Indonesia is seeking a Customer Service representative to handle export shipment inquiries, coordinate essential documentation, and facilitate communication with airlines. Candidates should have experience in customer service, data entry, and familiarity with export regulations. This role demands proficiency in relevant languages to assist customers effectively and manage service issues professionally. Join a dynamic team focused on maintaining customer satisfaction in the shipping process.

Qualifications

• Experience in customer service, particularly in export shipments.
• Fluent in relevant languages for communication.
• Experience with data entry for shipping documents.

Responsibilities

• Handle inquiries related to export shipments from customers.
• Coordinate export documentation including invoices and packing lists.
• Communicate with airlines and monitor shipment status.
• Assist customers with understanding shipping requirements and regulations.
• Manage complaints professionally and provide solutions.

Job description

Handle export shipment inquiries from customers through email, phone, and messaging platforms.

Coordinate export documentation such as invoice, packing list, AWB and other required document.

Communicate with airlines, Monitor shipment status from booking, pickup, customs clearance, until final delivery and provide updates to customers.

Assist customers in understanding export regulations, shipping requirements, and documentation procedures.

Manage complaints and service issues professionally and provide effective solutions.

Ensure accurate and timely data entry in the system related to export shipments.

Maintain good relationships with existing customers and support potential new business opportunities.

Ensure compliance with company SOP, safety policies, and international trade regulations.

What's your expected monthly basic salary?

Which of the following types of qualifications do you have?

How many years' experience do you have as a Customer Service Role?

Do you have experience in a data entry role?

Which of the following languages are you fluent in?

Do you have freight forwarding experience?