Customer Service (English & Bahasa) (Johor)

Agensi Pekerjaan JobScoper Sdn. Bhd.; Nusa Jaya; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A recruitment agency in Malaysia is hiring for a customer service position. Responsibilities include handling calls, chats, and emails while ensuring customer satisfaction. Candidates should have completed SPM and be proficient in English and Bahasa Malaysia. Shift work is required, and fresh graduates are highly encouraged to apply. Benefits include allowances, training, and more.

Benefits

Allowance Provided

Training Provided

EPF & SOCSO

Provided Shuttle Bus

Annual leave / Sick Leave

Qualifications

• Must be proficient in English and Bahasa Malaysia (spoken and written).
• Fresh graduates are encouraged to apply.

Responsibilities

• Handle calls, live chats & emails on inquiries, feedback & complaints.
• Provide accurate info and ensure customer satisfaction.
• Work with team to achieve KPIs & SLAs.
• Keep proper records and escalate complex issues when needed.

Skills

Communication skills

Problem-solving skills

Computer literacy

Education

Completed SPM or equivalent

Job description

Job Responsibility

• Handle calls, live chats & emails on inquiries, feedback & complaints.
• Provide accurate info and ensure customer satisfaction.
• Work with team to achieve KPIs & SLAs.
• Keep proper records and escalate complex issues when needed.

Job Requirements

• Completed SPM, or equivalent.
• Proficient in English and Bahasa Malaysia (spoken and written).
• Good communication, listening, and problem-solving skills.
• Strong computer literacy and ability to work with multiple systems.
• Willing to work on shift rotations / weekends / public holidays (if applicable).
• Fresh graduates are encouraged to apply.

Job Benefits

• Allowance Provided
• Training Provided
• EPF & SOCSO
• Provided Shuttle Bus
• Annual leave / Sick Leave