Customer Service/Cashier

Buumi Playscape; Kebayoran Baru; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A children's recreational center in Kebayoran Baru, Indonesia, seeks a customer service associate to handle inquiries and reservations related to playground and classes. You will interact with children and their guardians, process transactions, and manage administrative tasks. Ideal candidates possess a diploma in related fields, are proficient in English, enjoy working with kids, and are willing to work flexible shifts. Attractive appearance and good multitasking skills are required.

Qualifications

• Minimum Diploma in Tourism, Business Administration or related field.
• Active in English and able to operate computers (Microsoft Office).
• Preference given to those with customer service experience.
• Enjoy working with children and able to interact well with them.
• Willing to work in shifts, including weekends and holidays.
• Ability to manage administrative data.
• Multitasking and attractive appearance.
• Disciplined, clean, and meticulous.

Responsibilities

• Serve customer inquiries and reservations through various channels.
• Explain service regulations and recommend suitable services.
• Handle customer transactions using POS and electronic payments.
• Manage reports related to reservations, sales, and inventory.
• Build positive relationships with customers and partners.
• Maintain cleanliness of the outlet.

Skills

Customer service experience

English proficiency

Administrative data management

Multitasking

Interpersonal skills with children

Education

Diploma in Tourism or Business Administration

Tools

Microsoft Office

Job description

Job Description

• Serving customer inquiries and reservations regarding Buumi services (playground, classes, events, etc.) through the website, chat applications (WhatsApp), and walk-ins (on the spot).
• Explaining Buumi service regulations and terms to recommend services that suit the needs of customers (children and companions).
• Handling customer transactions through the use of POS machines and payments (EDC, e-wallets, etc.).
• Managing administration and reports related to reservations, customers, sales, inventory, orders, etc.
• Building positive interactions with customers and business partners.
• Tidying up and cleaning the outlet.

Qualifications

• Minimum Diploma in Tourism, Business Administration or related field.
• Active in English and able to operate computers (Microsoft Office).
• Preference given to those experienced in customer service or handling customers/clients directly.
• Enjoy working with children and able to interact well with young children.
• Willing to work in shifts, including Saturdays, Sundays, & National Holidays.
• Ability to manage administrative data.
• Multitasking and attractive appearance.
• Disciplined, clean, and meticulous.