Customer Service - Balikpapan

PT Jotun Indonesia; Balikpapan; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading company in paints and coatings seeks an apprentice to support their supply chain team in Balikpapan. This role involves executing customer orders, managing invoicing, and addressing customer inquiries to ensure satisfaction. The ideal candidate will have a bachelor's degree in Business Administration or Accounting, along with 3-5 years of relevant experience and excellent communication skills in multiple languages. This position offers a chance to grow within a reputable firm in the industry.

Qualifications

• 3 to 5 years of experience in customer service or sales administration is advantageous.
• Good command of English, Bahasa Indonesia, and/or Mandarin/Chinese dialect.
• Experience in building material industry or manufacturing with ERP system.

Responsibilities

• Execute customer orders by coordinating closely among operations departments.
• Perform invoicing of customer orders accurately and efficiently.
• Follow up on customers' complaints and inquiries promptly.

Skills

Customer service skills

Analytical skills

Problem-solving skills

Education

Bachelor Degree in Business Administration or Accounting

Job description

Jotun Indonesia now is seeking an apprentice to support our Supply chain team.

This position would provide excellent customer service to internal and external customers by liaising with customers, processing and monitoring orders, invoices, credits and complaints to ensure accurate and efficient working procedures and high level of customer satisfaction.

Responsibilities

• Execute customer orders by processing and coordinating closely among the operations departments for order processing and delivery flow to ensure excellent and efficient customer service.
• Perform invoicing of Customers' orders accurately and efficiently and respect local laws and Jotun procedures.
• Follow up on Customers' complaints to ensure they are dealt with promptly and efficiently by issuing investigation tasks followed by conclusion input and raising requests for return notes and credit notes where required.
• Actively handle customers' inquiries through e-mail, telephone, or face-to‑face in a timely and professional manner to provide high‑quality customer service.
• Communicate with sales and customers to verify all details are correct and clear up any missing information or inconsistencies on orders.
• Monitor daily follow‑up of orders and change dates if applicable to achieve correct backlog and OTIF.
• Handle approved Sales Returns with appropriate charge information and create credit notes when required.

Qualifications

• Bachelor Degree from Business Administration, Accounting or equivalent
• Experience 3 to 5 years as Customer Service, Sales administration, Order Processing or equivalent would be advantages
• Good command of English, Bahasa Indonesia and/ or Mandarin/ Chinese dialect
• Analytical and problem‑solving skill
• Ability to learn and adapt quickly
• Having experience in Building Material Industry or Manufacturing with ERP system processing
• Meticulous and attention to detail
• Domicile and able to work at Balikpapan, East Kalimantan.

Jotun Indonesia, established in 1996, is a leading player in the Paints and Coatings industry in the country. The company operates in 4 segments – Decorative Paints; and Performance Coatings comprising of Marine, Protective, and Powder Coatings – and is the market leader in all 3 segments of Performance Coatings. Jotun Indonesia operates two production facilities – one for wet paints in Cibitung and the other for powder coatings in Legok. High service standards to customers including dealers are maintained through a Distribution Hub in Jakarta, supported by a network of warehouses around the country. We pride ourselves, not only on providing a safe and positive work environment to all our staff but also on utilizing the best technologies to ensure high and consistent quality of products to our customers. Jotun Indonesia is well placed to continue its healthy and balanced growth in the country in the years to come.

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