Customer service (Airbnb + in person)

Pengiklan Anonim; Ubud; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A hospitality company in Ubud, Bali is seeking a reliable and tech-savvy Customer Service Representative to handle guest inquiries and manage bookings on platforms like Airbnb. The ideal candidate should demonstrate strong English communication skills, attention to detail, and a positive attitude. The role is full-time, with responsibilities including managing reservations and ensuring smooth guest experiences. Previous experience in hospitality or customer service is preferred.

Qualifications

• Strong English communication (spoken & written).
• Fast response and attention to detail.
• Tech-savvy and experience with Airbnb or similar apps.

Responsibilities

• Respond promptly to guest inquiries on booking platforms.
• Manage calendars, reservations, and daily booking operations.
• Provide communication and problem-solving support for guests.

Skills

Strong English communication

Attention to detail

Tech-savvy

Positive attitude

Job description

Overview

We’re looking for a reliable, friendly, and tech-savvy Customer Service Representative to join our hospitality team in Ubud, Bali 🌿.

What You’ll Do:

• Respond promptly to guest inquiries on Airbnb and other booking platforms
• Manage calendars, reservations, and daily booking operations
• Provide excellent communication and problem-solving for guests
• Coordinate with the operations team to ensure smooth guest experiences
• Support management with basic administrative and online tasks

What We’re Looking For:

• Strong English communication (spoken & written)
• Fast response and attention to detail
• Tech-savvy (comfortable using Airbnb or similar apps)
• Experience in hospitality or customer service preferred
• Positive attitude and willingness to learn

Location: Ubud, Bali

Schedule: Full-time