Customer Service Agent (REMOTE)

Deliveree (PT Angkut Teknologi Indonesia); Remote; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading logistics technology company based in Surakarta, Indonesia is searching for a Customer Service Agent. The ideal candidate should possess a minimum of a diploma degree (D3) and good communication skills. No prior experience is required, making this a great opportunity for fresh graduates. The selected individual will undergo 2-3 weeks of training and be expected to work in a dynamic online support environment, with competitive benefits including salary and annual leave.

Benefits

Competitive monthly salary

Merit-based promotions

Annual paid leave

13th-month bonus

Qualifications

• GPA 3.0 or higher.
• No minimum or maximum year of working experience.
• All majors welcome to apply.

Responsibilities

• Assist customers via online support.
• Handle communication and problem-solving duties.
• Receive training for the operations role.

Skills

Good speaking and writing skills

Willing to work on shifted schedule

Self-motivated

Multitasking skills

Detail-oriented

Education

Minimum education of a 3-year diploma degree (D3)

Tools

Laptop

Headset

Stable internet connection

Job description

Deliveree (PT Angkut Teknologi Indonesia) 4.6 108 ulasan · Lihat semua lowongan kerja

If you just click apply, you will not receive a response. You must follow the instructions below under 'how to apply' for our team to review and respond to your application. Complete and qualified applications receive a response within 24 hours.

SUMMARY OF OPPORTUNITY

• Position: Customer Service Agent

Deliveree is seeking experienced hires in customer service or fresh graduates with a minimum education of a 3-year diploma degree (D3) or above who are interested in kickstarting their career with an entry-level customer service role at Deliveree, Indonesia’s leading mobile-app logistics technology company. We consider all majors and no prior customer service experience is required.

If you are a fresh graduate, this is an excellent way to get experience for your first job out of university. Our Program will provide you with essential skills and a solid foundation of work experience that will be useful for any role in any industry in the future.

Our Booking Operations Center (BOC) is comprised of approximately 60 agents. Our BOC is further divided into 4 teams that perform specific communication, support, problem-solving, and quality control duties that are critical to the smooth operations of our busy online service marketplace that handles thousands of daily truck and cargo bookings.

If accepted into this position, you will undergo 2-3 weeks of classroom training. Afterward, you will be placed into one of our teams with mentors who will help further guide you. Expect to receive regular evaluations and feedback in order to provide you with a roadmap to keep improving and growing as a professional.

If this description excites you, please read our qualification requirements below and then follow the instructions carefully under HOW TO APPLY.

QUALIFICATIONS

• No minimum or maximum year of working experience
• Minimum education of a 3-year diploma degree (D3) or above
• GPA 3.0 or higher
• Having proper devices including a laptop and headset, also a stable internet connection
• All majors welcome to apply
• Good speaking and writing skills
• Willing to work on shifted schedule
• Self-motivated, independent, and hardworking
• Multitasking skills and detail-oriented

BENEFITS

• Competitive monthly salary
• Merit-based promotions
• Annual paid leave
• 13th-month bonus

HOW TO APPLY

Submit the below items via email to [e-mail] - If you submit all the required materials and your qualifications fit our search, you will hear back from us within 24 hours.

• PDF resume
• Completed pre-interview form
• University grades or transcript
• Include “REMOTE” in the subject line

Download Pre-Interview Form:

• For experienced hires: https://dlvr.ee/41iXQBp
  

P.S.:

Please do not apply directly through Tech in Asia, as their system may automatically reject your application after few days. You can follow the 'How to Apply' instructions carefully.

All communication regarding your application with Deliveree will be conducted exclusively through our official careers email.

DELIVEREE NEWS

• https://techcrunch.com/2022/06/26/deliveree-is-smoothing-southeast-asias-bumpy-logistics-landscape/

DELIVEREE LINKS

• https://www.deliveree.com/logistics-investment-summary/
• https://www.linkedin.com/company/deliveree-on-demand-logistics-southeast-asia/

DELIVEREE OFFICE TOUR

Manufacturing, Transport & Logistics 101-1,000 employees

Deliveree is an exciting growth stage logistics technology company that operates Indonesia's leading mobile app and logistics platform to bring customers who need to send cargo together with transporters. We are an international company with teams and offices located in Thailand, Philippines, Vietnam, and Indonesia. Within Indonesia, our HQ is located in Kemang, South Jakarta.

Deliveree is an exciting growth stage logistics technology company that operates Indonesia's leading mobile app and logistics platform to bring customers who need to send cargo together with transporters. We are an international company with teams and offices located in Thailand, Philippines, Vietnam, and Indonesia. Within Indonesia, our HQ is located in Kemang, South Jakarta.

Miscellaneous allowance

Annual paid leave, Annual 13th month bonus, Lunch

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