Customer Service Agent (REMOTE)

Deliveree (PT Angkut Teknologi Indonesia); Surakarta; Remote; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading logistics technology company in Indonesia is seeking a Customer Service Agent. This entry-level role is perfect for fresh graduates and offers training in a supportive environment. Applicants must have a 3-year diploma or higher and good communication skills. Benefits include a competitive salary and merit-based promotions.

Benefits

Competitive monthly salary

Merit-based promotions

Annual paid leave

13th-month bonus

Qualifications

• Minimum GPA 3.0.
• Proper devices including a laptop and headset.
• Willing to work on shifted schedule.

Responsibilities

• Support communication, customer care, and quality control.
• Work in teams under supervision.
• Participate in classroom training followed by team placement.

Skills

Good speaking and writing skills

Self-motivated

Detail-oriented

Multitasking skills

Education

3-year diploma degree (D3) or above

Job description

Overview

If you just click apply, you will not receive a response. You must follow the instructions below under 'how to apply' for our team to review and respond to your application. Complete and qualified applications receive a response within 24 hours.

SUMMARY OF OPPORTUNITY

Position: Customer Service Agent

Deliveree is seeking experienced hires in customer service or fresh graduates with a minimum education of a 3-year diploma degree (D3) or above who are interested in kickstarting their career with an entry-level customer service role at Deliveree, Indonesia’s leading mobile-app logistics technology company. We consider all majors and no prior customer service experience is required.

If you are a fresh graduate, this is an excellent way to get experience for your first job out of university. Our Program will provide you with essential skills and a solid foundation of work experience that will be useful for any role in any industry in the future.

Our Booking Operations Center (BOC) is comprised of approximately 60 agents. Our BOC is further divided into 4 teams that perform specific communication, support, problem-solving, and quality control duties that are critical to the smooth operations of our busy online service marketplace that handles thousands of daily truck and cargo bookings.

If accepted into this position, you will undergo 2-3 weeks of classroom training. Afterward, you will be placed into one of our teams with mentors who will help further guide you. Expect to receive regular evaluations and feedback in order to provide you with a roadmap to keep improving and growing as a professional.

If this description excites you, please read our qualification requirements below and then follow the instructions carefully under HOW TO APPLY.

Responsibilities

• Be part of the Booking Operations Center (BOC) team supporting communication, customer care, problem-solving, and quality control for the online service marketplace.
• Work within one of four teams under supervision and mentorship to ensure smooth operations for thousands of daily truck and cargo bookings.
• Participate in 2-3 weeks of classroom training followed by team placement and ongoing evaluations to support professional growth.

Qualifications

• No minimum or maximum year of working experience
• Minimum education of a 3-year diploma degree (D3) or above
• GPA 3.0 or higher
• Having proper devices including a laptop and headset, also a stable internet connection
• All majors welcome to apply
• Good speaking and writing skills
• Willing to work on shifted schedule
• Self-motivated, independent, and hardworking
• Multitasking skills and detail-oriented

Benefits

• Competitive monthly salary
• Merit-based promotions
• Annual paid leave
• 13th-month bonus

How to Apply

Submit the below items via email to christine/at/deliveree/dot/com - If you submit all the required materials and your qualifications fit our search, you will hear back from us within 24 hours.

• PDF resume
• Completed pre-interview form
• University grades or transcript
• Include “REMOTE” in the subject line

Download Pre-Interview Form:

For experienced hires: dlvr.ee/41iXQBp

Deliveree is an exciting growth stage logistics technology company that operates Indonesia's leading mobile app and logistics platform to bring customers who need to send cargo together with transporters. We are an international company with teams and offices located in Thailand, Philippines, Vietnam, and Indonesia. Within Indonesia, our HQ is located in Kemang, South Jakarta.

Medical

Miscellaneous allowance

Annual paid leave, Annual 13th month bonus, Lunch