Customer Relations Coordinator

PT. Tunas Ridean Tbk . (Tunas Group); Tangerang; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading automotive company in Tangerang is seeking a Customer Relation Coordinator for its Toyota outlet. This full-time role involves managing customer relationships, enhancing satisfaction, and resolving inquiries. Successful candidates should have strong communication skills and experience in customer retention strategies. Fluency in Bahasa Indonesia is essential, and proficiency in English is a plus. The ideal applicant will hold a relevant Bachelor's degree and possess strong problem-solving abilities. This is an excellent opportunity to join a committed team focused on exceptional customer service.

Qualifications

• Strong skills in Customer Satisfaction and Customer Experience management.
• Effective Communication and Customer Service abilities.
• Experience in Customer Retention strategies.
• Proven ability to handle and resolve customer concerns professionally.
• Fluent in Bahasa Indonesia; proficiency in English is an advantage.

Responsibilities

• Manage customer relationships and ensure customer satisfaction.
• Enhance customer retention initiatives.
• Resolve customer inquiries or complaints professionally.
• Collaborate with internal teams to optimize customer experience.

Skills

Customer Satisfaction management

Communication Skills

Customer Service

Customer Retention strategies

Problem-solving

Relationship Management

Education

Bachelor’s degree in Business, Marketing, or related field

Job description

Company Description

PT. Tunas Ridean Tbk. (Tunas Group) is a leading company specializing in the automotive industry, offering a diverse range of business units including Tunas Toyota, Tunas Daihatsu, Tunas BMW, Tunas Rental, Tunas Dwipa Matra, Tunas Isuzu, Tunas Asset Sarana, and Surya Mobil Megahtama. With a strong presence in the sector, we deliver superior customer experiences and services through our team of skilled professionals. Our commitment to excellence drives us to continually strive for innovation and customer satisfaction. Tunas Group is dedicated to being a trusted and reliable partner in the automotive field. The company fosters an environment that prioritizes growth, teamwork, and exceptional value for our customers.

Role Description

This is a full-time on-site role based in Jakarta, Indonesia, for a Customer Relation Coordinator in Toyota Tangerang Outlet. Responsibilities include actively managing customer relationships, ensuring customer satisfaction, enhancing customer retention initiatives, and resolving customer inquiries or complaints in a professional manner. The role also involves collaboration with internal teams to optimize customer experience processes and provide support to achieve business goals. Effective communication and responsiveness to customer needs are essential aspects of this role.

Qualifications

• Strong skills in Customer Satisfaction and Customer Experience management
• Effective Communication and Customer Service abilities
• Experience in Customer Retention strategies
• Proven ability to handle and resolve customer concerns professionally
• Proficient in problem-solving and relationship management
• Fluent in Bahasa Indonesia; proficiency in English is an advantage
• Bachelor’s degree in Business, Marketing, or a related field; relevant experience will be considered
• Ability to work collaboratively within a team-oriented environment
• Woman - Max 30 years old