Customer Experience Analytics Supervisor

PT. Tri Adi Bersama; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading healthcare company is looking for an Operational Excellence Assistant Manager to drive efficiency in E-Commerce fulfillment. This role involves monitoring system integrations, analyzing order flows, managing master data, and delivering operational performance reports. Candidates should possess a Bachelor's degree, at least 2 years of experience in related roles, and strong data analysis skills. Familiarity with relevant systems including WMS, OMS, and ERP is essential.

Qualifications

• Minimal Bachelor's degree (S1) from any field with a proven track record.
• Proven experience in related roles with a minimum of 2 years in E-Commerce Fulfillment & Enabler. Strong data analysis skills expected.
• Experience with WMS, OMS, ERP, and marketplace seller center systems.

Responsibilities

• Monitor and troubleshoot integration across systems to ensure synchronization.
• Analyze order flow and fulfillment performance to identify trends and propose process adjustments.
• Manage master data and perform inventory reconciliation, resolving discrepancies.

Skills

Data analysis skills

Process improvement mindset

Customer experience

Basic SQL

Familiarity with dashboard/reporting tools

Education

Bachelor's degree

Tools

Excel

Google Sheets

WMS

OMS

ERP

Job description

A leading healthcare company is looking for an Operational Excellence Assistant Manager to drive efficiency in E-Commerce fulfillment. This role involves monitoring system integrations, analyzing order flows, managing master data, and delivering operational performance reports. Candidates should possess a Bachelor's degree, at least 2 years of experience in related roles, and strong data analysis skills. Familiarity with relevant systems including WMS, OMS, and ERP is essential.