CS & Sales Support Overseas (Freight Forwarding)

PT Guanya International Logistics; Kelapa Gading Timur; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading logistics company in Kelapa Gading Timur is seeking a Customer Service Representative for Overseas Freight Forwarding. Responsibilities include coordinating shipments, managing documentation, and providing customer support. Candidates should have experience in freight forwarding, be proficient in Mandarin, and have a background in accounts payable. This position offers a dynamic work environment and the opportunity to engage with international clients.

Qualifications

• Experience in freight forwarding roles.
• Proficient in Mandarin as a representative.
• Experience in accounts payable and receivable.

Responsibilities

• Handle sea and air freight export customer service.
• Coordinate with stakeholders to ensure smooth operations.
• Make bookings and confirm cargo space.
• Prepare and manage shipping documents.

Job description

Customer Service Overseas (Freight Forwarding)

Responsibilities

• Handle sea and air freight export customer service.
• Coordinate with customers, overseas branches, carriers, and internal departments to develop shipment plans and ensure smooth operations.
• Make bookings and confirm cargo space with airlines, shipping lines, and co-loaders.
• Prepare and manage shipping documents, enter data into the logistics system, issue invoices, and reconcile accounts with suppliers.
• Monitor shipment progress and provide regular updates to agents and the team.
• Prepare monthly Statements of Account (SOA) and follow up with customers on outstanding payments.
• Support the business and marketing departments, maintaining communication with shipping lines, customs brokers, and trucking vendors.
• Organize and safeguard all shipment-related documentation

Qualifications / Experience

• How many years' experience do you have as a Freight Forwarding Role?
• How many years' experience do you have as a Mandarin Speaking Representative?
• How many years' experience do you have as an Accounts Payable and Receivable Officer?