Counsellor - AU/NZ (Yogyakarta)

IDP Education Ltd; Daerah Istimewa Yogyakarta; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A global education services provider is seeking an Education Counsellor to deliver excellent counselling services to international students. The role involves guiding students in choosing institutions, assisting with applications, and providing essential information about study opportunities and the local education system. Ideal candidates will have a background in sales or customer service, strong communication skills, and relevant qualifications. This position is based in Indonesia, Daerah Istimewa Yogyakarta.

Qualifications

• Experience in a sales or customer service driven environment.
• Good understanding of the education sector and student placement.
• Outstanding communication skills, fluent in English.

Responsibilities

• Drive achievement of pipeline goals and customer satisfaction.
• Provide outstanding customer service to students and education providers.

Skills

Customer service

Sales experience

Communication

Stakeholder management

Education

Relevant tertiary qualifications

Job description

About IDP

IDP is the global leader in international education services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world. Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world. Learn more at www.careers.idp.com.

Role purpose

The Education Counsellor will provide excellent counselling services to guide international students to find the institution that best meets their learning and career aspirations, including providing students with the right information and advice on study opportunities and local education system, culture and geographic region, assisting with application documentation, facilitating enrolments, and promoting IDP products and services.

Key accountabilities

• Drive achievement of your pipeline goals, customer satisfaction, and advocacy targets through each stage of the student journey, including promoting student essential products and services, managing and maintaining leads and successful applications, seeking referral opportunities, encouraging and participating in event and lead generating activity, database maintenance.
• Provide outstanding customer service to students, their families and education providers throughout the process, including participating in planning activities to build student engagement, providing students with the right information about admissions, processes and qualification options in a way they can understand easily, and proactively engaging with students and education providers regularly.

Required Experience

• Experience in a sales or customer service driven environment, including achieving individual and team based targets.
• Good understanding of the education sector and placement of students into VET and universities, including immigration requirements and processes.
• Relevant tertiary qualifications and/or prior experience working as an Education Counsellor or similar role.
• Outstanding stakeholder management and communication skills, including fluency in English, both verbal and written.