Conrad Bali - Assistant Manager Guest Activity

Hilton Bali Resort; Kuta Selatan; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A luxury hospitality firm is seeking an Assistant Manager – Guest Activity to enhance the guest experience at their resort in Bali. The ideal candidate will assist in planning and supervising engaging activities while ensuring safety and quality service. Applicants should have a degree in Hospitality or Tourism and relevant experience in guest recreation. Strong interpersonal and communication skills are essential. The position offers an opportunity to work in a dynamic environment and contribute to memorable guest experiences.

Qualifications

• 2+ years of experience in guest recreation or activities.
• 1+ year in a supervisory or leadership role.
• Fluent in English, proficiency in additional languages is a plus.
• First Aid or CPR certification preferred.

Responsibilities

• Assist in planning and executing guest activities.
• Supervise the Guest Activity team.
• Ensure guest safety and comfort.
• Interact with guests to enhance their experience.
• Promote events and report on performance.

Skills

Interpersonal skills

Communication skills

Proactive attitude

Creativity

Understanding of safety protocols

Computer skills

Education

Diploma or Bachelor’s degree in Hospitality or Tourism

Job description

A Assistant Manager – Guest Activity is responsible for To assist the Guest Activity Manager in planning, coordinating, and executing a variety of engaging, upscale, and memorable guest activities in line with 5-star hotel standards. The role aims to enhance the overall guest experience and satisfaction through innovative, safe, and professionally delivered recreational programs.

What will I be doing?

Assist in the planning, organization, and execution of daily, weekly, and seasonal guest activities.

Supervise the Guest Activity team to ensure programs are delivered according to hotel standards and guest expectations.

Interact with guests professionally and warmly, ensuring a personalized experience during all activities.

Coordinate with other departments (F&B, Housekeeping, Front Office, Security) to support seamless execution of events and activities.

Ensure guest safety and comfort during all organized programs.

Respond promptly and professionally to guest feedback and work on continuous improvement.

Support the training, motivation, and development of activity team members.

Maintain and monitor all activity equipment to ensure safety, cleanliness, and readiness for use.

Assist in promoting events and activities through in-house channels (e.g., hotel app, flyers, TV screens).

Prepare regular reports (daily/weekly) on participation rates, guest feedback, and program performance.

What are we looking for?

Minimum Diploma or Bachelor’s degree in Hospitality, Tourism, or a related field.

At least 2 years of experience in guest recreation or activities, with 1 year in a supervisory or leadership role.

Excellent interpersonal and communication skills.

Fluent in English (both written and spoken); additional languages are a plus.

Creative, proactive, and passionate about delivering exceptional guest experiences.

Basic knowledge of safety protocols; First Aid or CPR certification is an advantage.

Able to using computers and hotel administration systems.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!