Community Manager - Education (Indonesia)

PT Canvas Web Design; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading design company is seeking a Community Manager for its education sector in Indonesia. The role involves managing community operations, engaging with educators through various channels, and leading educational programs. Strong communication skills in English and Bahasa Indonesia are required, alongside 4-6 years of relevant experience. The ideal candidate will be proactive, organized, and relationship-oriented, coordinating marketing initiatives and enhancing community engagement.

Benefits

Flexible work environment

Professional development opportunities

Supportive team culture

Qualifications

• 4-6 years of experience managing community operations.
• Experience in education or event management is a plus.
• Ability to work independently and manage multiple tasks.

Responsibilities

• Manage daily interactions with educators.
• Keep content engaging on Facebook/WhatsApp.
• Lead community programs like webinars and workshops.
• Support education-related marketing campaigns.
• Monitor community sentiment and program performance.

Skills

Strong English communication

Relationship skills

Organization

Community engagement

Event management

Education

4-6 years in community, education, marketing, or events

Job description

Community Manager - Education (Indonesia)

We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point. What you’d be doing in this role As Canva scales change continues to be part of our DNA.

But we like to think that's all part of the fun. So this will give you the flavour of the type of things you'll be working on when you start, but this will likely evolve. The Community Manager supports Canva’s education community ecosystem in Indonesia, including teacher communities, education creators, and teacher Canvassadors.

The ecosystem is mature, with established advocacy and training programs. We are seeking a proactive self-starter with 4-6years of experience who can independently manage day-to-day community operations while contributing to planning and improvements. The role involves maintaining content and engagement strategies across Facebook/WhatsApp, handling educator and Canvassador communication, coordinating education-focused activities, and supporting community-led marketing initiatives.

Strong English communication, relationship skills, and organization are essential. At the moment, this role is focused on:

Community Engagement & Relationship Management

• Manage daily interactions across teacher communities (FB, WhatsApp, offline).
• Handle day-to-day queries from teachers Canvassadors and ensure timely responses.
• Maintain strong & warm relationships with teachers and education creators.

Community Content & Channel Management

• Keep the education contents running consistently on Facebook/WhatsApp channels.
• Coordinate posting schedules, community prompts, and campaign-related communications.
• Ensure content aligns with education moments, local needs, and Canva campaigns.

Program Ownership & Execution

• Lead recurring education community programs such as webinars, workshops, and creator content cycles.
• Own the operational workflow: logistics, communication, scheduling, reporting.
• Maintain and update toolkits, onboarding guides, community resources, and advocacy workflows.

Community‑Led Marketing Support

• Support education‑related marketing campaigns, launches, and community moments.
• Assist in planning and running community events (virtual and physical).
• Help identify and coordinate with education partners (NGOs, schools, associations).

Insights & Reporting

• Monitor community sentiment, creator activity, and program performance.
• Share insights and recommendations to improve engagement and optimize workflows.

Qualifications

You’re a confident communicator in both English and Bahasa Indonesia — written and spoken. You bring 4–6 years of experience in community, education, marketing, or events.

You take initiative, work independently, and keep programs running smoothly without needing close direction. You’re organized and detail‑oriented, able to manage multiple workstreams reliably. You build strong relationships with warmth and empathy, always putting the community first.

You feel comfortable coordinating cross‑functional teams and simplifying workflows to make things easier for everyone. You may have experience working with advocacy communities, education networks, or event management — that’s a plus. You’re passionate about empowering others and creating positive impact through your work.

About the team Canva’s mission is to empower the world to design — and in Education, that means enabling every teacher and student to teach, learn, and create with confidence. In Indonesia, our education community is one of the most vibrant in the region, powered by passionate teacher networks, education creators, and a strong Canvassador program. This role sits within the Canva Indonesia country team, specifically in the Education function.

You’ll work directly with the Education Country Lead to nurture, support, and scale our teacher community ecosystem. You’ll also collaborate closely with cross‑functional partners across marketing, product, partnerships, and regional teams to ensure our programs run smoothly and deliver meaningful impact. Beyond internal collaboration, this role will engage deeply with Indonesia’s broader education ecosystem — including schools, associations, and relevant government or ministry stakeholders — to strengthen Canva’s presence and expand our support for teachers nationwide.

What’s in it for you? Achieving our crazy big goals motivates us to work hard - and we do - but you'll experience lots of moments of magic, connectivity and fun woven throughout life at Canva, too. We also offer a range of benefits to set you up for every success in and outside of work.

We make hiring decisions based on your experience, skills and passion, as well as how you can enhance Canva and our culture.

When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process. We celebrate all types of skills and backgrounds at Canva so even if you don’t feel like your skills quite match what’s listed above - we still want to hear from you! Please note that interviews are conducted virtually.