Collections and Recovery Manager

Cartrack Technologies Indonesia; Jakarta Utara; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading smart mobility SaaS company is seeking a Collection & Recovery Manager to enhance departmental efficiency and oversee collection operations. This role involves setting targets, coaching team members, and ensuring adherence to compliance standards. The ideal candidate holds a Bachelor's degree in a related field, possesses strong analytical and leadership skills, and is proficient in English. Join a vibrant team in Jakarta to drive innovation in the SaaS industry.

Qualifications

• Experience as a Collection Manager in a B2B environment is preferred.
• Proficient in English is a must.
• Emotionally intelligent and confident.

Responsibilities

• Implement initiatives to improve departmental efficiency and collection performance.
• Oversee end-to-end collection operations, including the collections call center.
• Set and monitor targets and productivities of collections agents.
• Conduct interviews and support onboarding of new staff.
• Prepare and forecast collection performance reports.

Skills

Advanced proficiency in Microsoft Excel

Strong analytical skills

Reporting skills

Negotiation skills

Leadership abilities

Excellent communication skills

Interpersonal skills

Organizational skills

Administrative skills

Adaptability

Education

Bachelor’s degree in Economics, Management, Accounting, Mathematics, or related fields

Job description

We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Collection & Recovery Manager to join our team. Our teams are collaborative, vibrant and fast-growing and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency.

Key Responsibilities

• Implement initiatives to improve departmental efficiency and collection performance.
• Oversee end-to-end collection operations, including the collections call center.
• Set and monitor targets and productivities of collections agents.
• Conduct interviews and support onboarding of new staff.
• Prepare and forecast collection performance reports.
• Approve credit notes and refunds.
• Ensure adherence to company policies and compliance standards.
• Motivate, coach, and guide team members to achieve targets.
• Provide regular updates and insights to senior management.
• Collaborate effectively with other departments.
• Generate daily, weekly, and monthly performance reports.
• Manage staff performance and disciplinary actions.
• Approve monthly leave, overtime, and incentives.

Qualifications

• Bachelor’s degree in Economics, Management, Accounting, Mathematics, or related fields.
• Experience as a Collection Manager in a B2B environment is preferred.
• Advanced proficiency in Microsoft Excel.
• Strong analytical, reporting, and negotiation skills.
• Effective leadership and team management abilities.
• Excellent communication and interpersonal skills.
• Adaptable, confident, and emotionally intelligent.
• Strong organizational and administrative skills.
• Proficient in English is a must.

PT Cartrack South East Asia is part of Cartrack Holdings Ltd., a global telematics company that operates in 23 countries. We provide a comprehensive fleet management system that includes real-time GPS tracking and data analytics. We develop our integrated Software-as-a-Service (SaaS) platform and manufacture our best-quality IoT devices internally. In Indonesia, we have a head office in Jakarta and a branch office in Surabaya. As our business grows fast, we also place our representatives in several other areas in Indonesia.