Client Success Manager Remote

Paired Recruiting; Remote; IDR 100.000.000 - 200.000.000; Full time

Job summary

A global recruiting agency is seeking a proactive Client Success Manager to lead client support for a career coaching program. The ideal candidate will ensure clients have an outstanding experience by guiding them through their journey and managing workflows. Skills in communication, organization, and project management are essential. This role offers the flexibility of a remote position, working collaboratively with international teams.

Qualifications

• Clear, friendly, and fast to respond.
• Skilled at managing multiple moving parts and deadlines.
• Comfortable with CRMs, email tools, and always looking to optimize workflows.

Responsibilities

• Be the main contact for coaching clients, check in regularly.
• Manage new client leads, guide them through onboarding.
• Coordinate with coaches to keep everyone updated.
• Improve and automate systems to enhance client experience.
• Track progress and outcomes to help clients stay on track.

Skills

Excellent communicator

Highly organized

Tech-savvy

Client-focused

Strong project management

Job description

Client Success Manager for Career Coaching Company (US-Based, Remote

Paired is a global staffing and recruiting agency that specializes in pairing remote work with top-tier talent. We admire the importance of innovative social media strategies and are committed to connecting talented individuals with great companies that need their unique skills. Our mission is to provide great jobs to talented people, no matter where they are located.

We’re looking for a proactive and people-focused Client Success Manager / Project Manager to lead client support and operations for a career coaching and job search program. You’ll be the main point of contact for clients — guiding them through the journey, supporting their progress, and ensuring they have an outstanding experience.

In this dual role, you’ll also keep our coaching team aligned, manage workflows, and improve systems so everything runs smoothly behind the scenes.

What You’ll Do:

• Be the main contact for coaching clients — check in regularly, answer questions, and cheer them on
• Manage new client leads — guide them through onboarding and next steps with clarity and care
• Coordinate with coaches — keep everyone updated and aligned on schedules, goals, and progress
• Improve and automate systems — streamline tasks and tools to enhance the client experience
• Track progress and outcomes — celebrate wins and help clients stay on track toward their career goals

Requirements

• Excellent communicator — clear, friendly, and fast to respond
• Highly organized — skilled at managing multiple moving parts and deadlines
• Tech-savvy — comfortable with CRMs, email tools, and always looking to optimize workflows
• Client-focused — genuinely cares about people and their professional growth
• Strong project management — able to manage timelines, prioritize tasks, and follow through
• Ability to work remotely.
• Collaboration with international teams, as you will be working for a global company.