Client Service Engineer | Design, Field Support & Branding

PT Daiken Dharma Indonesia; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A growing wood manufacturing company is seeking a Client Service Engineer (CSE) responsible for providing exceptional customer service and technical support. You will conduct field tasks, assist clients with inquiries, and work on design and market analysis to enhance branding. Ideal candidates are detail-oriented, creative, and possess strong communication skills. Knowledge in design software and experience in the wood industry are advantageous.

Qualifications

• Must be able to communicate in English (active and passive).
• Understanding of social media, SEO, and visual content creation.
• Experience in furniture or wood-related industries is an advantage.

Responsibilities

• Assist and respond to customer needs and inquiries, both in person and online.
• Conduct field surveys, inspect products, and handle customer complaints.
• Prepare price estimations based on door model, size, and materials.

Skills

Strong communication skills

Experience in customer service

Basic data analysis

Education

Graduate in Architecture, Interior Design, Product Design, or related fields

Tools

AutoCAD

SketchUp

Corel

Job description

A growing wood manufacturing company is seeking a Client Service Engineer (CSE) responsible for providing exceptional customer service and technical support. You will conduct field tasks, assist clients with inquiries, and work on design and market analysis to enhance branding. Ideal candidates are detail-oriented, creative, and possess strong communication skills. Knowledge in design software and experience in the wood industry are advantageous.