CISCO NETWORK ENGINEER

PT. INTERNET PRATAMA INDONESIA TBK; Jayapura; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading technology firm in Indonesia seeks a Network Infrastructure Engineer for on-site technical support in Jayapura, Papua. The role involves monitoring and resolving network issues, providing client assistance, and ensuring smooth operations of networking devices. Candidates should possess a Computer Science degree and have at least 3 years of relevant experience. Strong problem-solving skills and the ability to work independently are required. We offer a dynamic work environment focused on client satisfaction.

Qualifications

• 3 years experience as Network Infrastructure Engineer.
• Ability to work independently on-site.
• Experience with network devices like routers, switches, and firewalls.

Responsibilities

• Act as the primary technical contact at the client site for network-related issues.
• Monitor, troubleshoot, and resolve network connectivity and performance issues.
• Coordinate with the client’s IT team to ensure smooth operations.

Skills

Networking fundamentals (TCP/IP, routing, switching, VLANs, firewalls)

Troubleshooting hardware and network connectivity issues

Strong problem-solving skills

Good communication and customer service skills

Education

Bachelor of Computer Science/Information Engineering/Information System

Job description

As an engineer who responsible for providing technical support and ensuring the smooth operation of network devices and related infrastructure at the client’s location. This role requires active standby on-site to respond promptly to incidents, perform preventive and corrective actions, and maintain client satisfaction.

Placement: Jayapura, Papua

Requirements

• Bachelor of Computer Science/Information Engineering/Information System
• 3 years experience as Network Infrastructure Engineer
• Good understanding of networking fundamentals (TCP/IP, routing, switching, VLANs, firewalls).
• Hands-on experience in troubleshooting hardware and network connectivity issues.
• Strong problem-solving skills with the ability to work independently on-site.
• Good communication and customer service skills.

Key Responsibilities

• Act as the primary technical contact at the client site for network-related issues.
• Provide first-level and second-level support for network devices (routers, switches, firewalls, wireless access points, etc.).
• Monitor, troubleshoot, and resolve network connectivity and performance issues in a timely manner.
• Perform preventive maintenance activities according to schedule and company standards.
• Assist in the installation, configuration, and testing of new or replacement network equipment.
• Maintain detailed records of incidents, troubleshooting steps, and resolutions.
• Escalate complex issues to senior engineers or backline support when required.
• Coordinate with the client’s IT team and internal support teams to ensure smooth operations