Business Process Improvement

PT Bali Towerindo Sentra Tbk; Jakarta Utara; On-site; IDR 500.250.000 - 750.376.000; Full time

Job summary

A leading telecommunication infrastructure provider in Indonesia is seeking a compliance specialist to enhance organizational efficiency through SOP development and process improvement. The ideal candidate will have at least 5 years of experience, including supervisory skills, and be proficient in business process modeling. This role demands strong analytical and communication skills, commitment to deadlines, and the ability to work independently.

Qualifications

• Minimum 5 years of experience in SOP development and process improvement.
• At least 2 years as a supervisor.
• Ability to work independently with strong commitment to deadlines.

Responsibilities

• Analyze and map business processes to identify inefficiencies.
• Develop and maintain Standard Operating Procedures (SOPs).
• Conduct compliance reviews for adherence to SOPs.
• Prepare reports on SOP development activities.

Skills

Business process modeling

Analytical skills

Strong communication

Documentation skills

Detail-oriented

Independent work

Education

Bachelor’s degree in Management, Industrial Engineering, Accounting, or a related field

Tools

BPMN

Microsoft Visio

Job description

Job Responsibilities

• Analyze and map business processes to identify inefficiencies and improvement opportunities.
• Develop, update, and maintain Standard Operating Procedures (SOPs) in alignment with business processes, operational standards, and regulatory requirements.
• Document business processes and provide improvement recommendations to enhance organizational efficiency and effectiveness.
• Conduct compliance reviews to ensure adherence to established SOPs, policies, and procedures.
• Collaborate with process owners and cross‑functional teams in executing process improvement initiatives.
• Manage the communication, training, and socialization of new or updated SOPs and process changes.
• Prepare reports and presentations on SOP development activities and process improvement progress for relevant stakeholders.

Qualifications

• Bachelor’s degree in Management, Industrial Engineering, Accounting, or a related field.
• Minimum 5 years of experience in SOP development, process mapping, and process improvement, including at least 2 years as a supervisor.
• Proficiency in business process modeling tools such as BPMN, Microsoft Visio, or similar applications.
• Strong communication, analytical, and documentation skills.
• Detail‑oriented, proactive, and able to work independently with strong commitment to deadlines.
• Able to understand business processes holistically and systematically, identifying interdependencies between various functions.

Company Overview

PT. BALI TOWERINDO SENTRA Tbk (BALITOWER) is a leading provider of telecommunication tower infrastructure in Bali Province and a pioneer in offering tower facilities equipped with integrated transmission capabilities via fiber optic and wireless network. The company supports continuous technological advancement in the telecom sector and is listed on the Indonesia Stock Exchange (stock code BALI) since March 13, 2014.

Business segments include:

• Leasing of telecommunication tower infrastructure (macro and micro).
• Leasing of fiber optic and transmission infrastructure.

Balitower consistently improves business performance through technological development and strong cooperation with Indonesia’s leading operators and business support companies.