Business Operations

Ruangguru for Business; Kota Yogyakarta; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

An educational technology company in Indonesia seeks a dedicated professional to operate and manage the Learning Management System (LMS). Responsibilities include handling daily escalations, conducting surveys for feedback, and collaborating with various teams. The ideal candidate will have strong problem-solving skills and the ability to adapt quickly to new technologies. This role emphasizes communication and organizational abilities essential for fostering effective learning environments.

Qualifications

• Able to quickly learn LMS platforms or new technologies.
• Strong initiative to explore and master new tools.
• Detail-oriented with the ability to work independently.

Responsibilities

• Operate and manage the LMS for learning activities.
• Handle daily escalations for issues related to the platform.
• Conduct surveys to gather feedback from students.
• Collaborate with cross-functional teams.

Skills

Communication skills

Problem-solving skills

Organizational skills

Multitasking abilities

Job description

Job Descriptions

• Operate and manage the LMS to support learning activities, including setting up virtual classrooms and uploading learning materials and quizzes.
• Handle daily escalations by assisting students, teachers, and internal stakeholders in identifying and escalating issues related to the internal platform.
• Conduct learning call/surveys with students to gather feedback and capture any learning-related issues.
• Collaborate with cross-functional teams across BizOps, Customer Service, Teachers, and other relevant departments.

Job Requirements

• Able to quickly learn and adapt to LMS platforms or new technologies, with strong initiative to independently explore and master new tools.
• Strong problem-solving skills, particularly in identifying and resolving system-related issues.
• Excellent communication, organizational, and multitasking abilities.
• Detail-oriented, with the ability to work independently as well as collaboratively within a team.