Branch Manager English Academy - Surabaya MERR

Ruangguru for Business; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

An educational services company based in Surabaya is seeking a qualified candidate to coordinate branches and drive student engagement. The role requires a Bachelor's degree and experience in Sales & Marketing, alongside strong leadership and communication skills in both Bahasa Indonesia and English. The ideal candidate should have a proven ability to manage teams and enhance customer experiences, contributing to a positive academic environment.

Qualifications

• Leadership experience in Sales & Marketing or similar fields.
• Good knowledge of people management with team handling experience.
• Strong communication skills in both Bahasa Indonesia and English.

Responsibilities

• Coordinate and manage branches within the regional area.
• Lead marketing initiatives to drive student engagement.
• Manage the end-to-end customer journey for satisfaction.

Skills

Leadership experience in Sales & Marketing

Strong communication skills in Bahasa Indonesia and English

People management

Education

Bachelor’s Degree in any major

Job description

Job Descriptions

• Coordinate and manage branches within the regional area, ensuring smooth operations and overseeing the academic process
• Lead all activity initiatives within branches, including events, promotions, and other marketing efforts aimed at driving student engagement and enrollment
• Demonstrate a comprehensive understanding of Profit and Loss (PnL) management, including evaluating local market conditions and identifying current and potential sales opportunities to optimize revenue
• Oversee the entire customer experience, managing the end‑to‑end customer journey to ensure satisfaction and foster loyalty

Job Requirements

• Bachelor’s Degree in any major
• Leadership experience in Sales & Marketing/Business Development/Business Operations (experience in an English course/educational/start‑up environment is advantageous)
• Good knowledge of people management and experience in handling a team
• Strong communication skills in Bahasa Indonesia and English
• Previous experience as an English teacher is desirable