Branch Manager English Academy - Surabaya Barat

Ruangguru for Business; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A leading education firm in Surabaya is seeking a qualified candidate to coordinate and manage branches for smooth operations, overseeing the academic process. The ideal candidate will lead initiatives to enhance student engagement and handle customer experiences effectively. A Bachelor’s degree is required, along with leadership experience in sales, good communication skills in both Bahasa Indonesia and English, and team management experience. Previous teaching experience is a plus.

Qualifications

• Leadership experience in Sales & Marketing or Business Development.
• Good communication skills in Bahasa Indonesia and English.
• Experience in handling a team is essential.

Responsibilities

• Coordinate and manage branches ensuring smooth operations.
• Lead activity initiatives within branches to drive engagement.
• Oversee the entire customer experience for satisfaction.

Skills

Leadership

People management

Strong communication skills

Sales & Marketing experience

Education

Bachelor’s Degree in any major

Job description

Job Descriptions

• Coordinate and manage branches within the regional area, ensuring smooth operations and overseeing the academic process
• Lead all activity initiatives within branches, including events, promotions, and other marketing efforts aimed at driving student engagement and enrollment
• Demonstrate a comprehensive understanding of Profit and Loss (PnL) management, including evaluating local market conditions and identifying current and potential sales opportunities to optimize revenue
• Oversee the entire customer experience, managing the end‑to‑end customer journey to ensure satisfaction and foster loyalty

Job Requirements

• Bachelor’s Degree in any major
• Leadership experience in Sales & Marketing/Business Development/Business Operations (experience in an English course/educational/start‑up environment is advantageous)
• Good knowledge of people management and experience in handling a team
• Strong communication skills in Bahasa Indonesia and English
• Previous experience as an English teacher is desirable