Banking Customer Experience Executive

UOB; Pontianak; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading Bank in Asia is seeking a Service Executive located in Pontianak, Kalimantan Barat, Indonesia. This role focuses on providing information on bank services, handling customer requests and complaints, and fostering customer relationships. The ideal candidate should have strong communication skills and a commitment to service quality while adhering to regulations. Join the UOB family and contribute to a team committed to excellence and customer care.

Qualifications

• Ability to provide information on bank services effectively.
• Experience in handling customer complaints and inquiries.
• Knowledge in Anti-Money Laundering and KYC principles.

Responsibilities

• Provide information on Bank services and products to customers.
• Cross selling Bank products and services.
• Ensure tasks are completed according to SLA standards.

Skills

Customer service

Cross-selling

Problem-solving

Job description

A leading Bank in Asia is seeking a Service Executive located in Pontianak, Kalimantan Barat, Indonesia. This role focuses on providing information on bank services, handling customer requests and complaints, and fostering customer relationships. The ideal candidate should have strong communication skills and a commitment to service quality while adhering to regulations. Join the UOB family and contribute to a team committed to excellence and customer care.