Associate Representative, Customer Service and Support

APL Logistics Ltd; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A global supply chain specialist is seeking an Associate Representative for Customer Service and Support in Jakarta Utara, Indonesia. The role involves supervising assigned accounts to meet customer needs, coordinating shipments, and providing effective service. The ideal candidate should have a university degree in relevant fields, a minimum of three years' experience in the logistics industry, and excellent communication skills. A strong positive attitude and knowledge of sea/air freight are advantageous.

Qualifications

• Minimum 3 years of experience in Freight Forwarding or Logistics industry.
• Knowledge in Sea or Air Freight will be an added advantage.

Responsibilities

• Coordinate customer shipments and ensure customer requirements are met.
• Provide accounts with cost-effective shipment plans.
• Release e-FCR and BL for documentation processing.
• Update customers regarding their shipments.

Skills

Excellent communication skills

Interpersonal skills

Positive working attitude

Education

University Degree in Economic, Foreign Trade, Supply Chain or Logistics

Job description

Associate Representative, Customer Service and Support

The position is responsible for the overall supervision of the accounts assigned to the CSR with the primary objective of meeting and satisfying the customer’s needs and requirements.

Responsibilities

• Responsible for the day-to-day coordination of customer shipments and ensure that customer’s requirements are met
• Provide account with cost effective shipment plan via booking authorization
• Book approved shipment with nominated carriers
• Plan consol shipments and coordinate with warehouse on cargo deliveries
• Release non-negotiable e-FCR and BL to vendor to docs processing
• Receive and check docs for accuracy and completeness before dispatching
• Report local issues that may affect shipment to consignee (non-compliant vendors/carrier space or docs problems/delayed vessel etc)
• Coordinate with manager/team leader daily issues that may affect shipment (late deliveries or documents/inaccurate final booking details/carrier or warehouse problems)
• Provide account with required reports (tonnage/allocation/docs log control/vendor-compliant/monthly invoice summary)
• Provide customers updates related to their shipments

Qualifications

University Degree, preferably majoring in Economic, Foreign Trade, Supply Chain / Logistics or related majors.

Requirements

• Minimum 3 years of experience in Freight Forwarding / Logistics industry
• Knowledge in Sea / Air Freight will be added advantage
• Pleasant personality with positive working attitude
• Possess excellent communication and interpersonal skills

Key Result Areas

• Customer satisfaction through excellent service
• No service failure
• Timely transmission of reports/pre-alerts/documentation
• No shipment penalties to be incurred

Manufacturing, Transport & Logistics 51-100 employees

APL LOGISTICS, PT
APL Logistics is a global supply chain specialist in the Automotive, Consumer, Industrial and Retail verticals. It provides a comprehensive range of origin and destination services in over 60 countries, including freight and transportation management, customs brokerage, warehousing, distribution and supply chain consulting. APL Logistics offers customized technology solutions and applications that help customers analyze and optimize their supply chains. APL Logistics is a unit of Tokyo-based Kintetsu World Express (KWE), a global transportation and logistics company.