Assistant Manager - Front Office

IHG Hotels & Resorts; Provinsi Bali; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading global hotel company is seeking an Assistant Manager Front Office in Bali. The role includes supervising front desk operations and ensuring exceptional guest service. Candidates should have a relevant degree and prior experience in luxury hospitality. IHG offers competitive benefits and opportunities for career progression.

Benefits

Hotel discounts worldwide

Career progression opportunities

Qualifications

• 1-2 years of experience in Front Office management at a luxury or 5-star property.
• Ability to collaborate effectively within a team.
• Commitment to exceptional guest service.

Responsibilities

• Supervise and coordinate front desk operations.
• Lead and support front office staff.
• Handle complex guest requests and complaints.

Skills

Excellent communication

Organizational abilities

Multitasking

Solution-oriented approach

Education

Diploma or Bachelor’s Degree in Hospitality Management

Tools

OPERA

Job description

Overview

IHG is one of the world’s leading hotel companies, with a promise to provide True Hospitality for Good. Making everyone feel welcome and cared for, recognized and respected, whoever and wherever they are in the world. Join us and not only can you benefit from the world of variety and opportunity that comes with working for a global organization, but you can also look forward to being part of a company that will appreciate you for being you. We give you room to be yourself.

Do you see yourself as Assistant Manager Front Office at Regent Bali Canggu?

Regent is the epitome of modern luxury for the world’s most discerning travelers. Pushing the boundaries of refined living since 1971, Regent colleagues have set out once more to reimagine uplifting experiences that balance serenity and stimulation to heighten the senses. We’re seeking passionate leader who is a pre-opening leader and can combine informality and fun with professionalism and sophistication, leaders with an inclusive spirit who embrace individuality and inject positivity into their work environments.

Our colleagues are fundamental to delivering the memorable experiences, and we are committed to creating a culture as diverse as the distinct hotels in our portfolio. If you understand the luxury levers that will help, bring to life a unique guest experience then we would love to hear from you.

Your day to day

• Supervise and coordinate front desk operations, including check-ins, check-outs, and room assignments.
• Ensure that all procedures are followed and that guest interactions are handled professionally.
• Lead and support front office staff, including front desk agents and concierge.
• Assign duties, provide training, and conduct performance evaluations to maintain high service standards.
• Handle complex or escalated guest requests and complaints.
• Provide personalized service and ensure that all guest issues are resolved promptly and to their satisfaction.
• Assist with administrative tasks such as scheduling, reporting, and budgeting.
• Maintain accurate records of guest interactions, financial transactions, and departmental performance.
• Work closely with other hotel departments, including housekeeping, maintenance, and food & beverage, to ensure seamless service delivery and address any operational issues.
• Monitor and evaluate front office operations and guest feedback to identify areas for improvement.
• Implement and oversee service standards and procedures to enhance guest satisfaction.

Guest Experience
Your role is crucial in shaping the overall guest experience. By managing front office operations effectively and addressing guest needs with professionalism, you contribute significantly to creating a positive and memorable stay for all guests.

Responsible Business
You will support our commitment to responsible business practices by ensuring efficient, ethical, and sustainable operations within the front office. This includes managing resources responsibly, upholding company policies, and promoting sustainability in daily operations.

What We Need From You

• Diploma or Bachelor’s Degree in Hospitality Management; 1-2 years of experience in Front Office management at a luxury or 5-star property.
• Excellent communication, organizational, and multitasking abilities; proficiency in OPERA
• Ability to collaborate effectively within a team, with occasional leadership responsibilities and a passion for mentoring and developing others.
• A commitment to exceptional guest service and a keen eye for detail to ensure smooth operations.
• Skilled in managing guest concerns with professionalism and a solution-oriented approach.

What We Offer

In return we'll give you a competitive benefit package including, hotel discounts worldwide and the opportunity to progress your career with IHG. Most importantly, we'll give you the room to belong.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to an individual's race, colour, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.

IHG is committed to promoting a culture of inclusion where everyone feels safe, respected and valued. We seek talent from all backgrounds to join our teams, and encourage our colleagues to bring their authentic and best selves to work.

Don’t quite meet every single requirement, but still believe you’d be a great fit for the job? We’ll never know unless you hit the 'Apply' button. Start your journey with us today.