Assistant Manager E-commerce

PT Anugrah Cipta Karyatama; Jakarta Utara; On-site; IDR 10.000.000 - 15.000.000; Full time

Job summary

A leading marketing consultancy in Indonesia is seeking an E-Commerce Specialist who will develop and execute strategies to drive revenue growth. The role involves monitoring online sales performance, overseeing e-commerce operations, and collaborating with marketing teams on digital initiatives. Candidates should have 1-3 years of experience, strong analytical skills, and proficiency in e-commerce platforms and Excel. This position promises a dynamic work environment aimed at enhancing customer satisfaction and loyalty.

Qualifications

• 1-3 years of experience in e-commerce or a similar role.
• Strong analytical skills and detail-oriented mindset.
• Proficiency with digital marketing tools.

Responsibilities

• Develop and execute e-commerce strategies for growth.
• Oversee operations of e-commerce websites and marketplaces.
• Collaborate with marketing on digital initiatives.

Skills

Analytical skills

Problem-solving abilities

Team player

Communication skills

Education

Bachelor’s degree in Business Administration or Marketing

Tools

E-commerce platforms

Microsoft Excel

Job description

E-Commerce Specialist

Assisting in the development and execution of e-commerce strategies to meet revenue and growth targets.

Monitoring and analyzing online sales performance data and key performance indicators (KPIs) to identify trends, opportunities, and areas for improvement.

Utilizing analytics to track sales trends, identify fast/slow‑moving inventory, and make data‑driven decisions.

Platform & Operations Management

Overseeing the day‑to‑day operations of the e‑commerce website and marketplace platforms (like Shopee, Tokopedia, TikTok Shop, or Shopify).

Managing product listings, including ensuring accurate descriptions, high‑quality images, pricing, and content updates.

Coordinating with cross‑functional teams, such as the warehouse/logistics team for order fulfillment, the marketing team for campaigns, and the customer service team for prompt assistance and issue resolution.

Troubleshooting new website features or functionality and reporting any technical issues.

Digital Marketing

Collaborating with the marketing team to plan and implement digital marketing initiatives, including SEO, SEM, email marketing, and social media advertising.

Developing and executing promotional campaigns for various e‑commerce activities.

Customer Experience

Enhancing the overall online shopping experience to improve customer satisfaction and loyalty.

Managing customer service escalations and ensuring the customer service team meets its KPIs.

Desired Skills & Qualifications

Typically requires a bachelor’s degree in Business Administration, Marketing, or a related field.

Minimum of 1‑3 years of experience in e‑commerce or a similar role.

Strong analytical skills, problem‑solving abilities, and a detail‑oriented mindset.

Proficiency with e‑commerce platforms, Microsoft Office (especially Excel for data analysis), and digital marketing tools.

Excellent communication, leadership, and team‑player skills.

Proactive attitude with the ability to manage multiple tasks and work in a fast‑paced, dynamic environment.

Who We Are

Introducing, we are PT. Anugrah Cipta Karyatama, member of Persatuan Perusahaan Periklanan Indonesia with the brand name Endee Brand & Marketing Consultant. We specify our business in brand and marketing consultancy by providing a range of advertising and marketing solutions for any fields of company.

Endee established on December 2000. Ever since, our team has been developing into a trustworthy advertising & marketing consultant by building an impressive portfolio, and we will keep on doing so by giving you every possibility on advertising and marketing strategy as like our position “EveryThink Is Possible”.

Our team consists of the best personnels who have already devoted in this field.

Together we are working to form a great synergy purely to fulfill your needs of magnificent creative work that goes with you, your products and services.

How We Do It

A little sketch of success

• Analyzing through the comprehensive study
• Field research and survey
• Data processing
• Discussion & brain storming
• Organizing strategic plans and finally…
• Execution

And together we are working to form a great synergy purely to fulfill your needs of a magnificent works that goes with you, your products and services.

• Marketing and promotion strategy
• Logo’s corporate identity and mascot
• Print ad, TV commercial, radio ad and concept
• Point of sales materials: brochure, flyer, hanging mobile, etc.
• Company profiles, annual reports
• Website, web banner