Assistant Center Director

PT. Edukasi Mandiri Pratama; Manado; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading education institution in Manado is seeking an Assistant Center Director to oversee center operations, achieve key performance indicators, and enhance customer satisfaction. The ideal candidate has a minimum of 3 years of management experience, a degree in business management, and strong English communication skills. Join a collaborative environment to lead and support a growing team in implementing educational initiatives.

Qualifications

• Minimum 3 years of management experience in a fast-paced growth environment.
• Experience working with people from different cultures.
• Able to manage complex, multifaceted organization.

Responsibilities

• Support Center Director in achieving KPI targets.
• Collaborate on marketing activities to attract customers.
• Supervise sales team and manage sales processes.
• Ensure teaching quality and high student satisfaction.

Skills

Team leadership

Interpersonal skills

Sales and marketing

Communication in English

Organizational abilities

Problem-solving

Analytical skills

Basic finance management

Computer skills (MS-Office)

Education

Minimum S1 degree in business management

Job description

Assistant Center Director is responsible to help Center Director with the overall management and growth of an English1 Center. They ensure high academic quality and production efficiency to drive customer satisfaction and student retention. Assistant Center Director is an effective communicator who can establish and maintain a positive, collaborative working culture and lead the team to success. They follow the regulations and procedures of English1 Center Standard Operating Procedures (English1 SOP) and are supported by English1's regional support team.

Role Report and Communication:

The role will report to the Partner or CD Coordinator and Center Director and will have strong communication lines with:

• Senior Teaching Manager
• PA / Senior PA / PA Supervisor / PA Manager
• CC / Senior CC / CC Supervisor / CC Manager
• Marketing Coordinator

Assistant Center Director will have strong communication lines with the following Central Support personnel:

• Regional Director (RD)
• Regional Sales & Marketing Manager (RSMM)
• Regional Customer Experience Manager (CXM)
• Regional Academic Operations Manager (AOM)
• Regional Marketing PIC

Roles and Responsibilities:

Growing the Center

Working along Center Director to ensure centers achieve their KPI.

Collaborate with other division to plan and execute marketing activities to build, maintain and promote the brand in the local market, and attract potential customers.

Supervise the sales team and manage the sales processes to achieve set targets in day to day.

Work with the Senior Teaching Manager to optimize school operations and ensure teaching quality and high student satisfaction and retention.

Managing the Center:

Develop and oversee full collaboration and cooperation among all the departments.

Continuously maintain a safe, clean, functioning, and friendly center environment that follows English1 standards.

Job Description:

Managing Others

Recruit the best people to fill all roles in the center using established L2H procedures.

Ensure all staff members receive appropriate induction, coaching, mentoring and ongoing training.

Requirements:

Can be placed either in English 1 Manado or Kendari

Minimum S1 degree. Ideally in business management.

At least 3 years of management experience in a fast-paced growth environment, independently handling overall management and working with people from different cultures.

Able to communicate well in English, both spoken and written.

Strong interpersonal skills and proven track record in team leadership and staff management.

Sales and marketing background. Previous experience in meeting sales targets is a plus.

Organizational abilities, detail-oriented and able to manage complex multifaceted organization.

Problem-solver and self-motivated.

Can work under pressure and has good analytical skills.

Basic finance management skills.

Good computer skills, including MS-Office