Apprenticeship - Customer Digital Service Activator (PRUServices)

PT Prudential Life Assurance; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading insurance provider in Jakarta is looking for a customer digital service intern. Responsibilities include supporting PRUServices activation and developing reports. Ideal candidates are final-year students or fresh graduates with excellent communication skills in Bahasa Indonesia. Proficiency in Ms Excel is required, and digital savvy is preferred. Working in this role provides a great opportunity to grow in a supportive environment.

Qualifications

• Excellent verbal and written communication skills in Bahasa Indonesia, English is a plus.
• Digital savvy with strong persuasion skills and a desire to learn.
• Able to use Ms Excel to create reports.

Responsibilities

• Support PRUServices activation by guiding customers.
• Develop regular reports related to PRUServices activation.
• Liaise with Operation and IT to resolve technical issues.

Skills

Excellent verbal and written communication skills in Bahasa Indonesia

Digital savvy

Strong persuasion skills

Good administration and documentation skills

Education

Final year or fresh graduate from any major

Tools

Ms Excel

Job description

PRUServices (Customer Digital Service) Activation

Support PRUServices activation by introducing and guiding customers to activate PRUServices on customer walk-in areas, customer and agency events.

Develop regular reports related to PRUServices activation.

Liaise with Operation and IT PIC to resolve technical issues related to PRUServices activation.

Brainstorm ideas for PRUServices activation online/offline.

Requirements:

Final year or fresh graduate from any major.

Willing to do Work From Office (WFO) every working day in Jakarta area.

Committed to doing a 3-month internship period.

Excellent verbal and written communication skills in Bahasa Indonesia. English communication will be an advantage.

Digital savvy with strong persuasion skills and a desire to learn.

Able to use Ms Excel to create reports.

Good administration and documentation skills.

At Prudential Indonesia, we deliver excellence by consistently innovating, creating new opportunities, and growing our business to cater to all of our customers' needs.

With a vision of becoming truly world-class, Prudential Indonesia provides quality services and a proven track record of market leadership in the country.

Working here gives you many opportunities to develop yourself and explore what you’re really capable of, as well as the perfect environment to collaborate, listen, and care for others.