Airport Operations Executive

Flight Centre Travel Group; Provinsi Bali; On-site; IDR 500.250.000 - 667.001.000; Full time

Job summary

A global travel company in Bali is seeking an Airport Operations Executive to enhance customer experiences at airports. The role involves managing arrivals and departures, ensuring every guest is warmly greeted and seen off. Candidates should be fluent in English and the local language, with a focus on customer care and attention to detail. Suitable applicants will have excellent communication skills and proficiency in Microsoft Office. Join us and be a part of our inclusive team.

Qualifications

• Fluent in national local language and English.
• Experience in airport logistics is an advantage.

Responsibilities

• Ensure amazing Meet and Greet experience at airports.
• Complete arrival and departure customer reports.
• Ensure Welcome Information is provided to customers.
• Organize all banners for private and concierge services.
• Identify specific amenities and ensure readiness.
• Track Actual Flight arrival and departure times.
• Cooperate with Drivers, Guides, and Fleet Team.

Skills

Excellent communication skills

Sales-oriented

Attention to detail

Problem-solving

Proficient with Microsoft Office

Tools

Microsoft Office

Job description

About the Opportunity

We are seeking an Airport Operations Executive to join our global family. The Airport Operations Executive is the first person our customer sees and plays an instrumental role in creating a positive customer experience. The Airport Operations Executive must ensure that guests are met on arrival at the airport and seen off on departure in a warm, sincere, and upbeat manner.

They must also ensure a smooth transition to Drivers, handle operational issues, and continually provide feedback on risks and improvements to our operations team.

Key Responsibilities

• Ensure an amazing Meet and Greet experience at airports through punctuality, personalized service, and professional appearance in Discova-branded materials.
• Complete arrival and departure customer reports and submit them to Operations daily.
• Ensure Welcome Information is provided to customers, and that contact info is retrieved from any customers without an IDS Host.
• Organizes all banners for private and concierge services throughout the day.
• Ensures that services with specific amenities are identified and that the amenities are ready for the passenger’s arrival time (including specific food and beverage, car seats, disabled services, etc.).
• Keeps track of Actual Flight arrival and departure times.
• Effectively cooperate with Drivers, Guides and Fleet Team to ensure smooth airport operations and overall service improvements.

Essential Qualifications And Experience

• Fluent in national local language and English.
• Experience working in in-destination airport logistics is an advantage.

Skills And Attributes

• Excellent communication skills.
• Sales-oriented with a strong customer care focus.
• Close high attention to detail.
• Excellent problem-solver.
• Willing to travel on business when required.
• Personally aligned with Discova’s company purpose and values.
• Proficient with Microsoft Office applications and Discova’s systems would be an advantage.

About Discova

As a DMC with 95% local staff, we pride ourselves on being a diverse and inclusive workplace where our people can thrive as their most authentic selves. These values are intrinsic to Discova’s DNA as a company, and we are committed to being an equitable workplace for all our employees regardless of gender identity, ethnicity, disability or sexual orientation. We welcome you to our family as you are and who you are.

To learn more about Discova and our work perks click: https://bit.ly/4hEd88H

Get in touch now and Discova a world of possibilities!