Air Freight Assistant Manager

PT Multisarana Bahteramandiri; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A logistics company in Jakarta Utara seeks an experienced Airfreight Operations Manager. The role involves supervising airfreight activities, managing documentation, and ensuring effective communication with customer service. Candidates must possess a relevant degree and at least 5 years of experience in the logistics or airline industry. Proficiency in Microsoft Office and strong communication skills in English are essential. Ideal candidates should reside in the Cengkareng or Tangerang area.

Qualifications

• Minimum 5 years of experience in logistics/airline industry in a managerial capacity.
• Experience in handling air cargo operational activities.
• Proficient in Microsoft Office applications and other technical software.
• Excellent written and verbal communication skills in English.

Responsibilities

• Supervises all Airfreight Operations activities.
• Manages file activities post booking such as documentation and finance.
• Monitors Import and Export shipment status regularly.
• Communicates proactively with customer service regarding exceptions.
• Supports customer service in query resolution and exception handling.
• Acts as an escalation point between customer service and operations.
• Ensures Carrier Management for Airfreight Operations.

Skills

Attention to detail

Communication skills

Logistics management

Problem-solving

Education

Bachelors/Masters in business or related field

Tools

Microsoft Office applications

Job description

Supervises all Airfreight Operations activities.

All file management activities post booking such as Documentation, System Updates, Operational finance, etc.

Monitoring and following up of Import and Export shipment and checking shipment status regularly

Proactive communication with customer service in case of exceptions.

Supporting customer service in customer query resolution and exception handling.

Supporting Airfreight team members, acting as escalation point between customer service and operations.

Ensures end to end Carrier Management for Airfreight Operations, i.e. overall Airfreight Procurement, Carrier Relationship Management, Capacity Management, balancing the carrier mix, carrier query resolution as well as management of Carrier Booking transactions.

Extreme attention to detail, including the ability to respond with urgency and take proper corrective action if there is a problem

Requirements:

Possessing Bachelors/Masters or equivalent degree in business or related field.

Minimum 5 years of experience in logistics/ airline industry in managerial capacity.

Experience in handling air cargo operational activities

Proficient in Microsoft Office applications and other technical software.

The position requires excellent written and verbal communication skills and the ability to communicate effectively in a diverse multicultural environment.

Excellent in verbal and written English

Good Knowledge abount PIB and PEB

Having a home or residence around Cengkareng or Tangerang Area

PT. Multisarana Bahteramandiri was established in February 1993, relatively young, but mature and qualified to render efficient & total logistics services for handling export & import and distribution :

Inland transportation

Warehousing

Packing