Agency Sales & Recruitment Assistant Manager [Jakarta]

PT Asuransi Bina Dana Arta Tbk; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A general insurance provider in Jakarta is seeking an Agency Sales & Recruitment Assistant Manager to lead operations and manage a team of agents. The ideal candidate will have a Bachelor's degree in business and proven experience in insurance sales. Responsibilities include developing sales strategies, maintaining client relationships, and ensuring agency compliance. This role offers an opportunity to shape the agency's growth and profitability.

Qualifications

• Bachelor's degree in business, Sales or a related field.
• Proven experience in insurance sales, Insure-Tech and agency management.
• Strong leadership and team-building skills.

Responsibilities

• Recruit, train, and supervise a team of agents.
• Develop and implement sales strategies to achieve revenue targets.
• Build and maintain strong client relationships.
• Oversee day-to-day agency operations.
• Coordinate training programs for agents.
• Conduct market research and competitor analysis.

Skills

Leadership skills

Sales experience

Communication skills

Interpersonal skills

Negotiation skills

Insurance products knowledge

Education

Bachelor's degree in business or related field

Tools

Insurance operations technology

Job description

Agency Sales & Recruitment Assistant Manager [Jakarta]

The Agency PIC is responsible for leading and managing the daily operations of the agency in accordance with the organization's goals and objectives. This role directly reports to the Head of Agency Sales & Recruitment and plays a crucial role in achieving the agency's growth, profitability, and customer satisfaction targets. The Agency Manager will oversee a team of agents, ensuring they are well-trained, motivated, and equipped to deliver exceptional services to clients.

Key Responsibilities

• Recruit, train, and supervise a team of agents to achieve sales and service excellence; provide ongoing coaching, mentorship, and performance feedback.
• Develop and implement sales strategies to achieve or exceed revenue targets; monitor and assess sales performance, identifying opportunities for improvement.
• Build and maintain strong client relationships to enhance customer satisfaction and retention; resolve escalated customer issues promptly.
• Oversee day-to-day agency operations, ensuring compliance with company policies, procedures, and industry regulations; manage budgeting, reporting, and resource allocation.
• Coordinate training programs to enhance agent skills, product knowledge, and sales techniques; stay updated on industry trends.
• Activate dormant agents to perform sales activities.
• Develop and monitor key performance indicators (KPIs) to assess agency performance and employee effectiveness; prepare and present regular reports to the General Manager.
• Ensure adherence to regulatory requirements and internal policies to minimize risks; implement proper documentation and record-keeping practices.
• Conduct market research and competitor analysis to identify opportunities and threats; make recommendations for strategic adjustments.

Qualifications

• Bachelor's degree in business, Sales or a related field.
• Proven experience in insurance sales, Insure-Tech and agency management.
• Strong leadership and team-building skills.
• Excellent communication, interpersonal, and negotiation skills.
• In-depth knowledge of insurance products, regulations, and industry trends.
• Proficient in using technology and software related to insurance operations.
• Ability to handle high-pressure situations and make informed decisions.
• Professional certifications for General Insurance (e.g., Certified Insurance Counselor) are a plus.

Company: PT Asuransi Bina Dana Arta Tbk (OONA Insurance) – a general insurance provider established on 12 October 1982, operating across Indonesia with a workforce of over 400 employees.

Location: South Jakarta, Jakarta, Indonesia.