Aftersales Services Manager

VinFast; Jakarta Utara; On-site; IDR 666.777.000 - 1.000.167.000; Full time

Job summary

A global automotive company is seeking a professional for the role of Service Center Acceptance & Evaluation. Responsibilities include developing evaluation plans for service centers and conducting service quality assessments. The ideal candidate should have over 5 years of experience in the automotive industry, preferably with electric vehicle brands, and be proficient in English. This position offers a competitive salary and the chance to work in a dynamic environment with opportunities for career growth.

Benefits

Competitive salary

Comprehensive benefits package

Career growth opportunities

Dynamic work environment

Participation in meaningful projects

Qualifications

• Over 5 years of experience in the automotive industry, preferably with electric vehicle brands.
• Experience in service quality evaluation is an advantage.
• Proficient in English.

Responsibilities

• Develop plans for monthly acceptance and evaluation of service centers.
• Analyze and create processes for service quality evaluations.
• Plan and conduct monthly evaluations based on VinFast criteria.

Skills

Experience in the automotive industry

Service quality evaluation

Proficiency in English

Willingness to travel

Job description

Service Center Acceptance & Evaluation

• Develop plans and carry out the monthly acceptance and evaluation of service centers operated by dealers and partners, based on VinFast standards and the expansion roadmap.

Periodic Service Quality Evaluation

• Analyze and build standard processes, checklists, and KPIs for periodic (monthly/quarterly) service quality evaluations according to VinFast standards for service centers.
• Plan and conduct monthly/quarterly evaluations of service quality based on VinFast criteria.
• Analyze results, propose improvement plans and requirements, and follow up on progress to ensure KPIs are met.

Requirements

• Over 5 years of experience in the automotive industry, preferably with electric vehicle brands or major automotive brands.
• Experience in service quality evaluation is an advantage.
• Proficient in English.
• Willing to travel for business.

Benefits

• Competitive salary and comprehensive benefits package.
• Opportunity to work in a fast-growing global automotive company.
• Exposure to international markets and cross-functional collaboration.
• Chance to directly impact global after-sales performance and customer satisfaction.
• Dynamic and innovative work environment with career growth opportunities.
• Participation in meaningful projects shaping the future of electric mobility.