Aftersales Manager

Chery Indonesia; Jakarta Selatan; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

An automotive company subsidiary in Jakarta Selatan is seeking a skilled manager to build and execute strategies for customer satisfaction and revenue growth. You will lead dealer development, enforce service standards, and improve customer satisfaction metrics. The ideal candidate has at least 3 years of experience in automotive service operations and strong data analysis skills, fluent in Indonesian and English.

Qualifications

• Minimum 3 years in managerial position in automotive service operations or regional aftersales management.
• Strong data analysis capability with proficiency in Microsoft Excel and PowerPoint.
• Fluent in Indonesian and English; Mandarin is a strong advantage.

Responsibilities

• Build and execute national strategies for customer satisfaction and revenue growth.
• Set standards and support dealer development in various service areas.
• Enhance Customer Satisfaction Index and loyalty programs.

Skills

Data analysis

Customer satisfaction management

Leadership

Communication in English

Service operations knowledge

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

Chery Indonesia is the local subsidiary of Chery Automobile Co., Ltd., a leading Chinese automotive company specializing in the manufacturing and distribution of passenger vehicles.

Responsibilities

• Build and execute national strategies to drive customer satisfaction, loyalty, and revenue growth while aligning with global standards and adapting to local needs.
• Set standards and support dealer development in service, spare parts, warranty, manpower, and customer care to ensure consistent quality.
• Enforce Standard Operating Procedures (SOPs), improve efficiency and turnaround times, oversee warranty processes, claims validation, and control aftersales costs.
• Enhance Customer Satisfaction Index (CSI), Net Promoter Score (NPS), loyalty programs, and complaint resolution to strengthen brand trust and long-term relationships.
• Lead parts and accessories strategies, optimize pricing and distribution, and manage aftersales profit and loss (P&L), budgets, and value-added programs.

Qualifications

• Minimum 3 years in managerial position in automotive service operations or regional aftersales management.
• Strong data analysis capability with proficiency in Microsoft Excel and PowerPoint.
• Fluent in Indonesian and English; Mandarin is a strong advantage.
• Ability to lead dealer development, guide teams (technicians, service advisors, parts staff), and work cross-functionally with Sales, Marketing, and Product teams.
• Strong focus on achieving customer satisfaction, dealer performance, and profitability growth.

Kindly ensure your CV is written in English. Only shortlisted candidates will be contacted.