Admissions Senior Officer - Apple Dev. Academy @BINUS-BSD

BINUS Group; Tangerang Selatan; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

An educational institution is seeking an Admissions Officer in Tangerang Selatan to serve as the primary contact for prospective applicants. This role involves guiding candidates through the admission process, maintaining communication templates, and coordinating with internal teams to enhance the admissions experience. Candidates should have 3-5 years of experience in customer service or admissions, strong communication skills, and a passion for education and technology. Fluency in English is required.

Qualifications

• 3-5 years experience in customer service, admissions, or student support, preferably in an academic or tech-related environment.
• Ability to work independently and coordinate across multiple sites.
• Experience in managing inquiries with CRM systems or related tools.

Responsibilities

• Serve as the primary contact for prospective applicants.
• Guide applicants through the admission process.
• Create and update communication templates for consistency.

Skills

Strong communication skill

Organizational abilities

Multitasking abilities

Problem-solving skills

Fluency in English

Education

Bachelor degree in Communication, Business, Education or related major

Tools

CRM systems

Ticketing platforms

Job description

Responsibilities

• Serve as the primary contact for prospective applicants, responding to inquiries via email, phone, and social media
• Guide applicants through the admission process, providing clear and accurate information about the academy's programs, requirements, and timelines
• Create, maintain, and update FAQ resources and communication templets to ensure consistency in responses
• Coordinate with internal teams to manage application processing and ensure smooth communication between candidates and admissions staff
• Monitor and analyze common inquiries to suggest process improvements and enhance the admissions experience
• Support event such as open houses, info sessions and outreach program to engage prospective applicants
• Assist in tracking and reporting key admissions metrics, including inquiry trend and applicant feedback
• Collaborate with marketing and external relations teams to ensure a consistent and engaging experience for prospective students
• Handle escalations and complex inquiries with professionalism and problem-solving skills

Requirements

• Bachelor degree (S1) in Communication, Business, Education or related major
• 3-5 years experience in customer service, admissions, or student support, preferably in an academic or tech-related environment
• Strong communication skill
• Fluent in English both oral and written is a must
• Excellent in organizational and multitasking abilities with strong attention to detail
• Ability to work independently and coordinate across multiple sites
• Experience using CRM systems, ticketing platforms, or inquiry management tools is a plus
• Passion for education, technology, and customer experience
• Ability to adapt in a fast-paced and dynamic environment
• Willing to be placed at BSD-Tangerang Selatan