Account Supervisor - Tecno Indonesia

PT Transisi Mobile Indonesia; Jakarta Utara; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading mobile solutions provider in Jakarta is searching for an Account Supervisor to enhance client relationships and ensure customer satisfaction. The role involves managing key accounts, collaborating with teams for seamless support, and identifying growth opportunities. The ideal candidate will have a strong background in account management, excellent communication skills, and familiarity with the local market. The position offers competitive pay, professional development opportunities, and a supportive work environment.

Benefits

Competitive compensation

Performance-based bonuses

Professional development opportunities

Flexible work arrangements

Healthcare and wellness benefits

Collaborative company culture

Qualifications

• Proven track record of success in account management or relationship management role.
• Strong communication and interpersonal skills.
• Excellent problem-solving and negotiation skills.
• Highly organized and detail-oriented.
• Proficient in using CRM systems.

Responsibilities

• Develop and maintain strong relationships with existing clients.
• Manage client accounts, ensuring effective service delivery.
• Identify new opportunities for cross-selling and up-selling.
• Collaborate with internal teams for client support.
• Monitor and report on key account performance metrics.

Skills

Account management

Communication skills

Problem-solving

Organizational skills

Negotiation skills

Tools

CRM systems

Sales tools

Job description

About the role

As an Account Supervisor - Tecno Indonesia at PT Transisi Mobile Indonesia, you will play a pivotal role in driving the growth and success of our client relationships within the sales industry. This is a contract-based position based in Jakarta, where you will be responsible for managing and nurturing key accounts, ensuring high levels of customer satisfaction and retention.

What you'll be doing

• Develop and maintain strong relationships with existing clients, understanding their needs and proactively providing solutions
• Manage and coordinate all aspects of assigned client accounts, including regular communication, issue resolution and service delivery
• Identify new opportunities for cross‑selling and up‑selling within your client base
• Collaborate with internal teams to ensure seamless service and support for clients
• Contribute to the development of account strategies and plans to drive growth and profitability
• Monitor and report on key account performance metrics and KPIs
• Provide feedback and recommendations to improve processes and enhance the client experience

What we’re looking for

• Proven track record of success in an account management or relationship management role within the sales industry
• Strong communication and interpersonal skills, with the ability to build trust and rapport with clients
• Excellent problem‑solving and negotiation skills, with the ability to handle complex customer issues
• Highly organized and detail‑oriented, with the ability to multitask and prioritize effectively
• Proficient in using CRM systems and other sales/account management tools
• Familiarity with the local market and industry trends in Indonesia is preferred

What we offer

• Competitive compensation and performance‑based bonuses
• Opportunities for professional development and career advancement
• Flexible work arrangements and a strong focus on work‑life balance
• Comprehensive healthcare and wellness benefits
• A collaborative and inclusive company culture

About us

PT Transisi Mobile Indonesia is a leading provider of innovative mobile solutions in Indonesia. With a strong focus on customer satisfaction and technological excellence, we have established ourselves as a trusted partner for businesses of all sizes. Our team of dedicated professionals is committed to driving growth and success for our clients, and we are constantly seeking talented individuals to join our dynamic organization.

If you are excited about the prospect of joining our team and contributing to the success of our clients, we encourage you to apply now.