Account Relationship Executive (Surabaya/Solo)

iForte Solusi Infotek; Jawa Timur; On-site; IDR 200.000.000 - 300.000.000; Full time

Job summary

A leading telecommunications service provider in Indonesia is seeking a candidate with 2-4 years of experience for a client relationship role. Responsibilities include maintaining existing client relationships, exploring new business opportunities, and providing exceptional customer service. The ideal candidate must possess a Bachelor's degree, excellent communication skills, and be fluent in English. This position offers competitive benefits and the chance to grow within a dynamic team environment.

Benefits

Competitive benefits

Exceptional career experience

Qualifications

• Min. 2-4 years at the same field.
• Preferred domiciled in Surabaya, Solo, but willing to be placed across Indonesia.
• Able to thrive in a fast-paced, client-centric teamwork environment.

Responsibilities

• Build professional relationships with existing clients through intense communication.
• Explore new business opportunities and collaborate with the sales team.
• Provide end-to-end service and resolve client issues.

Skills

Excellent verbal and written communication skills

Product Knowledge

Persuasive and negotiation skills

Good interpersonal skills & customer oriented

Positive, can-do attitude

Detail-oriented

Fluent in English

Education

Bachelor degree in any major

Job description

About SMN Group

At SMN Group, we offer a highly inclusive, collaborative, and supportive workplace to realize your full potential. We empower our team to contribute by providing a brighter future and making an impactful transformation for our clients, people, and society. We are always looking for people with the relentless energy to push themselves further and find new avenues and unique ways to reach our shared goals.

Find out more about what we do here: www.ptsmn.co.id | www.protelindo.net | www.iforte.id | www.stptower.com

What You Will Do:

• Build a professional relationship continuously with existing client by build intense communication, support activities that needed, etc in order to maintain existing client and ensure their needs.
• Perform intense communication with existing client to explore any possibilities of business enlargement and collaborate with sales team to be follow up.
• Explore new business opportunities by gathering information from any resources and collaborate with sales team.
• Provide the best service from end to end including resolve any issues and/or problems within the coverage area as a part of after sales services to maintain a good level of customer satisfaction.
• Prepare periodically report to provide update progress and ensure all issues can be solved. Provide recommendation analysis in order to ensure the target are achieved.
• Perform collaboration with other stakeholders by performing coordination with internal and/or external stakeholders to ensure the operational running smoothly.

What You Will Need:

• Min. 2-4 years at the same field.
• Min. Bachelor degree in any major.
• Preferred domiciled in Surabaya, Solo, but willing to be placed accross Indonesia.
• Excellent verbal and written communication skills.
• Product Knowledge.
• Persuasive and negotiation skills.
• Good interpersonal skills & customer oriented
• Positive, can-do attitude, well-organized and extremely detail-oriented.
• Able to thrive in a fast-paced, client-centric teamwork environment.
• Reporting Management.
• Fluent in English both oral and spoken

What We Offer

• You will be part of the largest independent owner and operator of towers for wireless communications companies in Indonesia.
• You will be part of a fast-growing team that continuously strives to deliver client satisfaction.
• Competitive benefit and exceptional career experience.

Due to the high volume of applications we are experiencing, our team will only be in touch with you if your application is shortlisted.