Account Manager

PT Arupa Cloud Nusantara; Jakarta Utara; On-site; IDR 100.000.000 - 200.000.000; Full time

Job summary

A leading cloud solution provider in Indonesia is seeking an experienced Account Manager to foster long-term client partnerships and drive business growth. The role focuses on maintaining client satisfaction, upselling opportunities, and delivering customized IT solutions. Ideal candidates have over 2 years of B2B account management experience and a passion for cloud services. The company offers excellent benefits, including sales bonuses and health coverage, in a collaborative and innovative work environment.

Benefits

Monthly Sales Bonus

Annual Company Bonus

Private Health Insurance

Education support

Training and professional development opportunities

Qualifications

• More than 2 years of experience in managing B2B enterprise accounts.
• Strong interest in IT infrastructure and cloud solutions.
• Excellent at building trust and long-term relationships with clients.

Responsibilities

• Serve as the primary point of contact for all customer and partner account management matters.
• Develop and execute sales plans by fully understanding customer needs.
• Manage day-to-day client communication and maintain ongoing relationships.

Skills

Client relationship management

B2B enterprise account management

Upselling and cross-selling

Trust building

Job description

About the Role

Are you a relationship‑driven professional with a talent for fostering long‑term client partnerships and driving business growth? Join our team as an Account Manager at Arupa Cloud Nusantara!

We’re seeking an enthusiastic and proactive Account Manager to build and maintain strong connections with our existing clients, focusing on client satisfaction, identifying upselling opportunities, and providing customized solutions to meet their evolving needs.

Qualifications

• Strong interest in IT infrastructure and cloud solutions.
• More than 2 years of experience in managing B2B enterprise accounts.
• Skilled in upselling, cross‑selling, and exceeding client expectations.
• Excellent at building trust and long‑term relationships with clients.

Arupa Cloud Nusantara is an Information Technology company with a laser focus on providing cloud services and solutions. Established in 2017, we serve Indonesia in over 12 cities and operate in more than 5 countries worldwide, partnering with global leaders such as VMware, Veeam, Zerto, Microsoft, Dell, HP, Minio, Acoba, and RedHat.

Key Responsibilities

• Serve as the primary point of contact for all customer and partner account management matters.
• Develop and execute sales plans by fully understanding customer needs, analysing the competitive landscape, and identifying key differentiators to meet sales quotas.
• Manage customer and partner input and feedback for all projects, providing detailed directions and timelines.
• Sell and upsell Arupa Solutions and the overall value proposition to both new and existing customers and partners.
• Communicate progress of monthly and quarterly initiatives to internal and external stakeholders.
• Collaborate with the sales and marketing teams to identify and grow opportunities within the existing customer base.
• Manage day‑to‑day client communication and maintain ongoing relationships related to current, new, and upcoming projects.
• Attend client meetings, trade shows, and other industry events as needed to leverage networking and relationship‑building opportunities.
• Develop and motivate the sales team, providing coaching, counselling, and product knowledge education.
• Work closely with Product and Presales teams to ensure customers gain maximum value from their investments.

Benefits

• Monthly Sales Bonus based on individual and team performance.
• Annual Company Bonus based on KPI scoring and company performance.
• Sales Team Trip Reward based on team performance.
• Annual Rewards Trip based on company performance.
• Private Health Insurance.
• Medical coverage.
• Miscellaneous allowance.
• Education support.
• Training and professional development opportunities.
• A collaborative and innovative work environment.

All CVs will be treated with the highest level of confidentiality, and only shortlisted candidates will be contacted.

Location: PT Netciti Persada, South Jakarta, Jakarta, ID.