Account Director

Boleh Dicoba Digital; Kota Bandung; On-site; IDR 300.000.000 - 400.000.000; Full time

Job summary

A leading digital marketing firm in Bandung is seeking a Senior Account Manager to enhance client relationships and lead strategic initiatives. The ideal candidate will possess a Bachelor's degree and have at least 5-7 years of experience in account management. You'll collaborate directly with senior clients, driving marketing outcomes and ensuring high-quality project delivery. This role offers the opportunity to work in a dynamic environment focused on tangible business results.

Qualifications

• Minimum 5-7 years of experience in account management or client services within an agency or integrated marketing environment.
• Proven track record in leading strategic initiatives and managing key client relationships.
• Strong business and financial acumen with the ability to link creative ideas to commercial impact.

Responsibilities

• Act as the senior point of contact and trusted advisor to senior and C-level clients.
• Lead strategic conversations that influence marketing and business outcomes.
• Strengthen and expand client relationships through proactive collaboration and innovation across services.

Skills

Leadership

Strategic thinking

Client relationship management

Interpersonal communication

Presentation skills

Negotiation skills

Education

Bachelor’s degree in Marketing, Business, Communication, or related field

Job description

Responsibilities

• Act as the senior point of contact and trusted advisor to senior and C-level clients.
• Lead strategic conversations that influence marketing and business outcomes.
• Translate complex business challenges into insight-driven marketing and communication strategies with clear ROI.
• Strengthen and expand client relationships through proactive collaboration and innovation across services.
• Identify and pursue cross-sell and up-sell opportunities to maximize client value.
• Partner with Business Development and leadership teams on new business pitches and strategic proposals.
• Lead, mentor, and inspire account teams to deliver high-quality, impactful work.
• Foster a culture of collaboration and accountability across internal teams for a unified client experience.
• Oversee project delivery to ensure timeliness, budget adherence, and client satisfaction.
• Anticipate challenges, manage escalations, and maintain transparency to strengthen client trust.
• Streamline workflows, processes, and reporting to enhance operational efficiency and effectiveness.

Requirements

• Bachelor’s degree in Marketing, Business, Communication, or related field.
• Minimum 5-7 years of experience in account management or client services within an agency or integrated marketing environment.
• Proven track record in leading strategic initiatives and managing key client relationships.
• Strong business and financial acumen with the ability to link creative ideas to commercial impact.
• Excellent leadership, team management, and interpersonal communication skills.
• Strategic thinker with a hands‑on approach and high attention to detail.
• Ability to work collaboratively with cross‑functional teams and manage multiple priorities.
• Strong presentation and negotiation skills with executive‑level stakeholders.

Boleh Dicoba Digital (BDD) offers services in digital marketing to reflect on growth in your business’ online presence, including social media & online sales. Built for today's market, we value being practitioners on every digital platform we oversee and are focused on driving real business results.