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Water Quality Assurance Analyst

Full Time • Permanent

Salary - up to £33,123 (depending on experience)

Location - Chester le Street, Co Durham

We\'re excited to offer a new opportunity within our Water Quality team for a Water Quality Assurance Analyst. This role is central to our mission of providing clean, clear water that tastes good, and you\'ll be right at the heart of it.

You\'ll be supporting the rollout and ongoing management of our Water Supply Quality Management System (WSQMS), working closely with Water Supply Managers to ensure that standard instructions and site operating procedures are properly documented, issued, and controlled. As a key member of the team, you\'ll oversee the governance of WSQMS documents, carry out embedment checks and audits, and lead reviews of SOPs to ensure everything is up to standard.

Your work will contribute directly to the delivery of our Drinking Water Inspectorate (DWI) transformation project plan, and you\'ll help maintain trackers and reports to monitor progress. You\'ll also play an important role in recommending improvements to policies, processes, and procedures, helping us continuously raise the bar.

Communication will be a big part of your role, as you\'ll be responsible for sharing updates from the Water Supply Quality Review Group mailbox with Water Supply Teams. You\'ll collaborate with our technical author to refresh standard instructions and forms, and you\'ll lead workshops with site teams to embed best practices.

You\'ll support Team Managers in completing and updating their site documentation, and you\'ll take the lead on formatting, versioning, and issuing documents to ensure consistency and compliance.

This is a fantastic opportunity for someone who\'s organised, proactive, and passionate about water quality. If you\'re ready to make a meaningful impact and help shape the future of our water supply standards, we\'d love to hear from you.

To thrive in this role, you\'ll bring solid experience in delivering administrative tasks, along with a sound understanding of operational activities. Ideally, you\'ll also have some familiarity with water treatment legislation and a working knowledge of ISO 9001 accreditation standards.

You\'ll be confident using Microsoft Office tools, particularly Excel, Word, PowerPoint, Outlook and SharePoint and capable of producing clear, well-structured documentation. Accuracy matters here, so we\'re looking for someone who takes pride in maintaining precise records and following through on every detail.

We\'re after someone who\'s self-motivated, resilient, and comfortable working independently in a fast-paced environment. You\'ll be someone who can think practically, solve problems, and stay focused under pressure.

A passion for continuous improvement and a commitment to delivering high-quality outcomes will set you apart. Just as important is your ability to build strong working relationships and collaborate effectively with others to achieve shared goals.

Here at Northumbrian Water, we embrace and value Diversity, Inclusion and Equity, and encourage all colleagues to bring their most authentic self to work.

Our colleague network groups include our Rainbow Support Network (LGBTQIA+), REACH (Race, Ethnicity, and Cultural Heritage), WiSTEM (Women in STEM) and Thisability (disability and neurodiversity) networks. They provide a safe space for colleagues from diverse backgrounds, welcoming all colleagues regardless of their personal characteristics to participate in valuable conversation that improves our organisational awareness, understanding and inclusivity.

We encourage and welcome all applications, as we strive to be an equal opportunity employer, committed to having diverse communities represented within all our teams, structures, and organisation.

NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.

We are proud to serve our customers and we\'re committed to delivering great service, putting our customers at the heart of everything we do.

Our values describe our main principles, qualities and attributes. They are the guiding principles which define who we are, what we do and how we do it. They make us different from our competitors and guide our decisions and actions to drive us towards our vision. Our values are:

• Results Driven
• Ethical
• Customer Focused
• Innovative
• One Team

We\'re a Great Place to Work because of the amazing people who work for us, and to say thank you we offer a range of benefits to colleagues. Our \"Tap Into\" benefits include:

• Generous holiday entitlement starting at 23 days, plus bank holidays and additional time off on Christmas Eve and New Year\'s Eve. There\'s also the option to buy or sell holidays.
• Company pension scheme, where we\'ll double match your contributions up to an employer contribution of 10%.
• Free access to local attractions.
• A fantastic discount scheme, with savings on days out, shopping, travel and more.
• Award winning \"Living Well\" wellbeing support, including access to a digital GP service for you and your family members.
• Support with sustainable travel - through salary sacrifice cars and a cycle to work scheme.
• Financial wellbeing support - access our community savings scheme, financial education and low cost loans through Salary Finance. We also provide 4 x Life Assurance and an Income Protection Scheme.
• Support with your development - we offer a range of development opportunities, can support you through an interest free qualification loan and we\'ll even pay for any relevant professional body subscription.

About us

NWG (Northumbrian Water Group) provides water and sewerage services to 2.7 million people in the North East of England as Northumbrian Water, and water services to 1.5 million people in the South East of England as Essex & Suffolk Water.

We are proud to serve our customers and we\'re committed to delivering great service, putting our customers at the heart of everything we do.

Our values

Our values describe our main principles, qualities and attributes. They are the guiding principles which define who we are, what we do and how we do it. They make us different from our competitors and guide our decisions and actions to drive us towards our vision. Our values are:

• Results Driven
• Ethical
• Customer Focused
• Innovative
• One Team

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We\'re the great company we are because of you - our people. As our way of saying thanks, we offer you a wide range of benefits and discounts to take advantage of.

• Eyecare
• Discounted Medicals
• Employee Assistance Programme
• Cycle2work
• Buying & selling annual leave
• Long service awards
• Salary sacrifice car scheme
• Computer Loans
• Award winning wellbeing site
• NWG savings scheme
• Company pension scheme
• Pre-retirement workshops
• Life assurance
• Christmas savings club
• Discounts & cashBack offers
• Qualification loan