User Researcher jobs in United Kingdom
Operational Research Analyst Post Sales Services
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Technology Transfer (Innovation) Manager
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Job summary
An innovative company is seeking an Operational Research Analyst to enhance its Field Services business systems across Europe. The successful candidate will leverage their analytical skills to understand and optimize service delivery processes while utilizing SQL and Power BI to develop critical reporting tools. A bachelor’s degree in Business, IT, or Engineering is required, along with experience in field service management systems.
Qualifications
- Understanding of field equipment repair and maintenance.
- Data analysis skills including SQL reporting.
- Experience with analytical tools such as Power BI.
Responsibilities
- Documenting and mapping Equipment Services delivery processes.
- Analyzing Service Operations business needs and identifying service problems.
- Developing Field Service Management documentation and engaging with teams for report generation.
Skills
Education
Post Sales Equipment Services Operational Research Analyst required to help further develop my client's Field Services business systems across Europe.
The ideal candidate will understand field equipment repair, maintenance, and services operations and have data analysis skills including SQL reporting.
- Analytical experience supporting a Service process.
- Experience of Field Service Management systems.
- SQL report writing experience.
- Knowledge of Manufacturing, Aerospace, Biotech, Defence or similar capital equipment services, processes, and workflows.
- Bachelor’s degree in Business, IT, Engineering, or a related field.
- Good conceptual, analytical, and communication skills.
- Experience with Power BI or similar analytical tools.
- Understanding, documenting, and mapping Equipment Services delivery processes.
- Analyzing the Service Operations business needs and identifying service problems or optimization opportunities.
- Developing Field Service Management documentation including requirements documents, use cases, user stories, workflows, test scenarios, test cases, training materials, etc.
- Engaging with the Service team and the IT team to develop and maintain reports, dashboards, and forecasts using Power BI and other data analysis tools such as SQL report writing.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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