Operational Research Analyst Post Sales Services

Expert Employment; High Wycombe; On-site; GBP 28,000 - 45,000; Full time

Job summary

An innovative company is seeking an Operational Research Analyst to enhance its Field Services business systems across Europe. The successful candidate will leverage their analytical skills to understand and optimize service delivery processes while utilizing SQL and Power BI to develop critical reporting tools. A bachelor’s degree in Business, IT, or Engineering is required, along with experience in field service management systems.

Qualifications

• Understanding of field equipment repair and maintenance.
• Data analysis skills including SQL reporting.
• Experience with analytical tools such as Power BI.

Responsibilities

• Documenting and mapping Equipment Services delivery processes.
• Analyzing Service Operations business needs and identifying service problems.
• Developing Field Service Management documentation and engaging with teams for report generation.

Skills

Analytical experience supporting a Service process

Field Service Management systems experience

SQL report writing

Knowledge of Manufacturing, Aerospace, Biotech

Good conceptual, analytical, and communication skills

Power BI or similar analytical tools experience

Education

Bachelor’s degree in Business, IT, Engineering or related field

Job description

Operational Research Analyst Post Sales Services

Post Sales Equipment Services Operational Research Analyst required to help further develop my client's Field Services business systems across Europe.

The ideal candidate will understand field equipment repair, maintenance, and services operations and have data analysis skills including SQL reporting.

Skills

• Analytical experience supporting a Service process.
• Experience of Field Service Management systems.
• SQL report writing experience.
• Knowledge of Manufacturing, Aerospace, Biotech, Defence or similar capital equipment services, processes, and workflows.
• Bachelor’s degree in Business, IT, Engineering, or a related field.
• Good conceptual, analytical, and communication skills.
• Experience with Power BI or similar analytical tools.

Responsibilities

• Understanding, documenting, and mapping Equipment Services delivery processes.
• Analyzing the Service Operations business needs and identifying service problems or optimization opportunities.
• Developing Field Service Management documentation including requirements documents, use cases, user stories, workflows, test scenarios, test cases, training materials, etc.
• Engaging with the Service team and the IT team to develop and maintain reports, dashboards, and forecasts using Power BI and other data analysis tools such as SQL report writing.