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Guest Services Trainee — Cruise Line
Job summary
A family-run cruise company in Ipswich is seeking a Trainee Guest Services Advisor to join their team. Responsibilities include handling calls and processing documentation. Ideal candidates should have customer service skills and GCSE-level education in Maths and English. A comprehensive training program will be provided. This is a permanent, full-time role with competitive benefits, including health insurance and discounted holidays.
Benefits
Qualifications
- Ideally from a customer service, administration or call centre background.
- Must be personable with excellent communication skills.
- Must be highly customer focused.
Responsibilities
- Handle inbound and outbound calls providing cruise information.
- Deal with enquiries via email, post, social media.
- Process cruise documentation and carry out administrative duties.
Skills
Education
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.