Guest Services Trainee — Cruise Line

Fred. Olsen Cruise Lines - Shore Based; Ipswich; On-site; GBP 20,000 - 25,000; Full time

Job summary

A family-run cruise company in Ipswich is seeking a Trainee Guest Services Advisor to join their team. Responsibilities include handling calls and processing documentation. Ideal candidates should have customer service skills and GCSE-level education in Maths and English. A comprehensive training program will be provided. This is a permanent, full-time role with competitive benefits, including health insurance and discounted holidays.

Benefits

BUPA medical

Life Assurance

Enhanced maternity and paternity pay

Discounted holidays and cruises

Retail discounts and cash back incentives

Qualifications

• Ideally from a customer service, administration or call centre background.
• Must be personable with excellent communication skills.
• Must be highly customer focused.

Responsibilities

• Handle inbound and outbound calls providing cruise information.
• Deal with enquiries via email, post, social media.
• Process cruise documentation and carry out administrative duties.

Skills

Customer service skills

Excellent communication

Organizational skills

Polite telephone manner

Education

GCSE-level education with C/4 in Maths and English

Job description

A family-run cruise company in Ipswich is seeking a Trainee Guest Services Advisor to join their team. Responsibilities include handling calls and processing documentation. Ideal candidates should have customer service skills and GCSE-level education in Maths and English. A comprehensive training program will be provided. This is a permanent, full-time role with competitive benefits, including health insurance and discounted holidays.