Social Care jobs in United Kingdom

Managed by the Operations Manager, you will be part of the Security Team based at Civic Offices.

• You will be working with minimal supervision, following clear guidelines in the Security Handbook and use of Force Policy.
• Customer Service is the key function of the role. Working in reception assisting customers with their enquiry providing staff and customers with reassurance if anti-Social behaviour occurs and operate within SIA guidelines to manage customers safely where needed.

You will need to:

• Enjoy being part of a service that provides excellent customer Service
• Hold a current SIA license and be willing to attend training to keep this in>
• You must have experience of working in a customer focused environment.
• Be able to convey information to meet the needs of our customers positively and clearly. The ability to converse at ease with customers and provide advice in accurate spoken English is essential for the post.
• Work alongside the social care teams to provide a safe working environment for staff and customers.
• Be able to diffuse Anti-Social behaviour should it occur in the reception and work in accordance with both Use of Force Policy and SIA guidelines this includes the wearing of PPE.
• Be able to quickly trigae social care clients and direct them to the best route to access services, this will be for both adult and children's clients.
• Manage the goods inwards deliveries and record with delivery log when required.
• Provide immediate response to Fire alarms and carry out the role of Staff Controller
• Liaise directly with the probation service and provide immediate response to violent incidents.
• Create ID cards using Paxton Net2 software and undertake training to reach required standard.
• Carry out duties of a building first aider.

Please ensure that you read the full job profile attached for the details and expectations of this role, paying particular attention the section 'Who is the person' as you will need to refer to this when completing your Personal statement.

• Enhanced DBS check required
• Right to Work in the UK is essential

We anonymise applications during application & shortlisting to ensure only relevant information is considered.

As part of your application, we ask that you complete apersonal statement, this statement is crucial and is where you must demonstrate how you meet the requirements of the job against each of the points described in the 'Who is the Person' points on the Job Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience.

We are a disability confident employer and Armed Forces Covenant gold standard. More information can be found at Equality, diversity and inclusion - Careers portal

We are committed to offering an interview to all those candidates that qualify under our corporate commitments and meet the minimum criteria, however, for that receive a large number of applications, we will select the candidates that best meet the minimum criteria.

December 2025

We reserve the right to close this vacancy early and begin interviews prior to the advertised closing date, should we receive a high volume of suitable applications. We therefore encourage early applications.

You will need to demonstrate that you have the Right to Work in the UK. No post will be offered without it.

Portsmouth City Council is a unique organisation, committed to making a difference, and is guided by core values that set who we are as people, what we stand for, and how we act.

Read more about working at Portsmouth City Council and our benefits on our careers portal homepage: Careers Portal - Find jobs with Portsmouth City Council

Should you require any support in completing the application form please contact recruit@portsmouthcc.gov.uk . or call the recruitment team on 023 92 616800