Site Supervisor jobs in Grã-Bretanha

Reporting to the Lead Specialist Infrastructure Engineer, you’ll support and enhance the ServiceNow platform within the Technical Support Team.

• Be involved in incident resolution, bug fixes, process creation, and user training.
• Design, develop, and maintain ServiceNow applications and modules.
• Configure and enhance ITSM and ITOM features to meet business needs.
• Support and enhance the ServiceNow Service Portal, ensuring usability, accessibility, and performance.
• Automate workflows and improve service delivery using ServiceNow capabilities.
• Develop and maintain custom scripts using JavaScript, GlideScript, Business Rules, UI Policies, and Work Flow.
• Support platform upgrades, ensuring compatibility and performance across modules.
• Integrate ServiceNow with external systems via REST/SOAP APIs.
• Troubleshoot issues and provide technical support across the platform.
• Collaborate with business and IT teams to gather requirements and deliver scalable solutions.
• Constantly review the effectiveness and efficiency of existing ITIL and IT processes.
• Provision Knowledge Base solutions, Event Dashboards, Reports, and Analytics to business and IT users.
• Customer interaction and office‑wide communications.
• Adaptable and calm under pressure, able to manage shifting priorities.
• Quick to learn, with a proactive approach to upgrades and new features.
• Works well independently and in teams, using initiative and strong people skills.
• Collaborative and confident in presenting new features and promoting services.
• Clear communicator, engaging with both technical and non‑technical audiences.
• Customer‑focused, delivering inclusive training for all skill levels.

• Proven experience as a ServiceNow Developer (or similar) in enterprise environments.
• Solid understanding of ITSM and ITOM modules and best practices.
• Ability to work independently and collaboratively in a fast‑paced environment.
• Excellent communication and stakeholder engagement skills.
• Strong proficiency in ServiceNow scripting and configuration.
• Hands‑on experience with platform upgrades and release management.
• Experience supporting and customizing a Service Portal.

• ITIL4 Certification.
• ServiceNow certifications (e.g., CSA/Admin Foundation, ITSM, ITOM).
• Familiarity with Agile development and DevOps practices.
• Understanding of GDS (Government Digital Service) standards.
• Knowledge of WCAG (Web Content Accessibility Guidelines) and accessibility best practices.

Security Clearance is an essential requirement.

You must have been in the UK for at least 3 of the last 5 years to meet the minimum residency requirement.

Location – London, England, United Kingdom.

Companies House cannot offer Visa sponsorship to candidates through this campaign.

Occasional overtime and out‑of‑hours working may be required.