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Content Moderator / Customer Service Agent with Italian - Portugal (on-site)
Job summary
An international digital services company is seeking a Content Moderator / Customer Service Agent fluent in Italian and English to join their team in Portugal. The role involves reviewing content, managing user inquiries, and enforcing safety guidelines. Candidates should be passionate about online safety and customer support. The position offers relocation assistance, a multicultural environment, and career growth opportunities.
Benefits
Qualifications
- Fluency in Italian (C2/native) and English (B2+).
- Passion for online safety and customer service.
- Experience in content moderation preferred.
Responsibilities
- Review and moderate user-generated content.
- Handle user inquiries via chat, email, or internal tools.
- Enforce safety guidelines to protect online communities.
- Maintain accurate logs of interactions.
Skills
Do you speak Italian fluently and have strong English skills? Are you passionate about maintaining online safety and helping users navigate digital platforms? Join an international team in Portugal (Lisbon or Porto), where you\u2019ll ensure a secure and respectful user experience while delivering top-tier customer support.
Location: Lisbon or Porto, Portugal (On-site)
EU Passport required
Languages: Italian (C2/native) + English (B2+)
Contract Type: Full-time
Schedule: Rotational shifts across weekdays and weekends
Relocation support provided if you\u2019re moving from abroad
- Review and moderate user-generated content in line with platform policies
- Handle user inquiries via chat, email, or internal tools with empathy and professionalism
- Escalate violations or complex cases according to internal protocols
- Protect online communities by enforcing safety guidelines
- Maintain accurate logs of interactions and moderation actions
- Relocation assistance (travel + accommodation support)
- Full onboarding and paid training
- Multicultural team environment in sunny Portugal
- Modern office facilities and supportive leadership
- Clear path for career growth in digital services and operations
Help make the digital world safer while growing your international career.
Apply now and join a purpose-driven team in Portugal!
Contacts: giuliano.cani@cbtalents.org
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.
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