Multi Site Resident Services Manager

Cobalt Consulting (UK) Ltd; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A premier property management company is seeking a Senior Resident Services Manager to oversee operations across a multi-site Build-to-Rent portfolio in North London. The role involves managing resident experiences, leading teams, and ensuring compliance with safety standards. Candidates should have substantial experience in property management and a passion for delivering high-quality service. This position offers a competitive salary and generous benefits in a fast-growing sector.

Benefits

Competitive salary

Generous benefits

Qualifications

• Proven experience in Build-to-Rent or related field.
• Ability to motivate and manage teams.
• Strong understanding of compliance and safety standards.

Responsibilities

• Lead operations across multiple Build-to-Rent sites.
• Ensure smooth resident intake and transition.
• Manage contractor quality and compliance.

Skills

Management and leadership experience

Organisational skills

People management skills

Understanding of health & safety compliance

Knowledge of landlord/tenant legislation

Customer service focus

Job description

Senior Resident Services Manager - North London

Location: Multi-site portfolio, North London | Employment Type: Permanent | Salary & Package: Competitive salary + generous benefits

The Opportunity

We are seeking an experienced Senior Resident Services Manager to oversee operations across a multi-site Build-to-Rent portfolio in North London. This is a fantastic opportunity to join the fast-growing BTR sector, leading on service delivery, customer experience, and operational excellence.

As the Senior RSM, you'll ensure smooth resident move-ins and move-outs, manage and develop on-site teams, and uphold high standards across all aspects of service. You'll play a key role in creating communities where residents feel at home while ensuring properties are safe, compliant, and well maintained.

Key Responsibilities

• Lead and support Resident Services Teams across multiple BTR sites.
• Oversee seamless move-in and move-out processes.
• Drive excellent resident experience and customer service.
• Manage contractors and ensure quality of completed works.
• Take responsibility for health & safety compliance across the portfolio.
• Monitor KPIs, produce management reports, and take action to address performance gaps.

What We're Looking For

• Proven management and leadership experience in Build-to-Rent, residential property, retail, or hospitality.
• Strong organisational and people-management skills with the ability to influence and motivate.
• Solid understanding of health & safety requirements and compliance.
• Knowledge of landlord/tenant legislation and property operations is an advantage.
• Passion for service delivery, community building, and driving standards in a growing BTR environment.

Why Join?

This is an opportunity to join a forward-thinking property operator at the forefront of the Build-to-Rent sector. You'll enjoy a competitive salary, generous benefits, and the chance to make a real impact across a diverse North London portfolio while building your career in one of the UK's fastest-growing real estate sectors.