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Customer Service Co-Ordinator
Résumé du poste
A well-established engineering and manufacturing company in Fareham is seeking a Maintenance Co-Ordinator to join their team. This role involves managing customer inquiries, scheduling maintenance visits, and supporting various departments. The ideal candidate will have strong customer service skills, be well-organized, and thrive in a collaborative environment. The position offers a salary between £26,000 - £28,000 p/a, with hybrid working options and generous annual leave.
Prestations
Qualifications
- Passion for providing excellent customer service.
- Ability to manage both reactive and pre-planned workloads efficiently.
- Strong interpersonal skills to build relationships across teams.
- Independent worker who thrives in a collaborative environment.
- Well-organized, with a focus on prioritizing tasks and meeting KPIs.
Responsabilités
- Manage the maintenance mailbox and respond to customer inquiries.
- Schedule maintenance visits and coordinate remedial works.
- Order parts and create remedial quotations with guidance.
- Collect and track customer data for maintenance activities.
- Handle daily invoicing for completed works.
- Generate maintenance proposals for customers.
Connaissances
Latitude Recruitment are currently looking to recruit a Maintenance Co-Ordinator, for our client based in Fareham. This is an excellent opportunity for someone looking to work within the engineering and manufacturing industry within a well-established company who pride themselves on great customer service and building lasting relationships. We're looking for a Maintenance Co-ordinator to join the team, working closely with the company's talented engineers and collaborating with all departments to deliver top-notch customer service.
- Customer Support & Queries: Manage the maintenance mailbox and respond to customer inquiries
- Scheduling & Coordination: Schedule maintenance visits to meet customer expectations, handle reactive calls and coordinate remedial works
- Parts & Quotations: Order parts, create remedial quotations with support from our Technical Supervisor (don't worry if you've not done this before - we'll support you!)
- Data Management: Collect and track customer data, such as FGAS logs, and send engineers job cards
- Invoicing & Renewals: Handle daily invoicing for completed works and monitor customer contract renewals
- Proposal Creation: Generate maintenance proposals for both prospective and existing customers
You'll be a key contact for all things maintenance related, as well as supporting other departments with accounts administration and ad-hoc projects as needed.
- A passion for providing excellent customer service
- Ability to manage both reactive and pre-planned workloads efficiently
- Strong interpersonal skills to build relationships across teams
- An independent worker who thrives in a collaborative environment
- Well-organised, with a focus on prioritising tasks and meeting KPI's
- Experience with job management software (not essential - we provide training)
£26,000 - £28,000 p/a
- Opportunities to contribute to charitable and environmental activities
- A supportive environment for training and career development
- Hybrid working options, with 3 days in the office per week
- 23 days annual leave, plus bank holidays
- Birthday day off
Monday - Friday 08.30 - 17:00
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.
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