Service Desk Analyst jobs in United Kingdom
Service Desk Manager — 24/7 IT Support (SC Cleared)
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Service Desk Manager — 24/7 IT Support (SC Cleared)
Job summary
A leading MSP provider is seeking a Service Desk Manager to manage a skilled team delivering high-quality IT support across the UK. This hands-on leadership role involves overseeing incident management, service delivery, and driving continuous improvement within a 24/7 support environment. The ideal candidate will have strong experience leading customer-facing IT support teams and must be eligible for Security Clearance (SC). This role is primarily onsite with occasional client visits.
Qualifications
- Proven experience leading customer-facing IT support teams.
- Knowledge of IT service management best practices.
- Eligibility for Security Clearance (SC).
Responsibilities
- Lead a technical team providing exceptional support.
- Oversee incident management and service delivery.
- Drive process improvement for better service standards.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.